Serve as the first point of contact to manage multiple accounts during their implementation
Demonstrate a deep understanding of the Envoy platform as well as traditional project management methodologies
Work directly with our customers to deploy a range of products within our workplace platform
Drive a streamlined implementation plan following Envoy's guidelines for scaled onboarding
Have impeccable follow up with client calls, emails, and training
Deliver engaging enablement sessions to successfully onboard key user roles
Be the Voice of the Customer by helping drive escalations to resolution as well as by gathering and managing product feedback requests
Execute on both 1:1 video calls and one-to-many (email campaigns, webinars, group office hours) customer engagement strategies for your segment of customers
Ensure Envoy customers derive maximum value from their investment in our platform, utilizing key features and products
Represent Envoy as a domain and product expert in customer interactions
Always push for industry-leading NPS scores.
Requirements
3-6 years of experience managing relationships with software or services clients in either a B2B sales or account management role
3-6 years in a genuine customer facing role
3-6 years of implementation experience OR experience managing or driving projects for customers
Demonstrated ability to manage a high volume of clients
Change management skills
Strong verbal and written English communication skills both internally and externally
Strong critical thinking and problem solving skills
Experience with managing tight deadlines
Presentation skills
Organized & autonomous
Comfortable and energized operating in a fast moving organization
Training curriculum development and delivery is a plus
Previous experience in a startup environment and using Salesforce or another CRM platform is a plus
