This position will play a fundamental role in the overall maintenance and presentation of the office environment, creating and delivering exceptional experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional and friendly manner. This role will assist and support the Atlassian Workplace Experience team to ensure that they deliver the very best service and services at all times and assist in the management of the workplace accordingly.
Key Responsibilities:
Facilities Management:
Perform comprehensive daily inspections of assigned buildings and spaces
Execute minor repairs and routine equipment maintenance, including patching, painting, hardware repairs, and other repair/replacement work
Manage and triage workplace tickets through Jira Service Desk and Corrigo
Ensure compliance with WHS policies and procedures, including emergency protocols
Help coordinate fire warden / first aid training programs
Liaise with building management and oversee on-site vendors
Perform routine facility and equipment maintenance
Conduct regular safety checks and participate in HSE-related programs and activities
Use basic carpentry, plumbing, painting, and custodial tools as needed
Assist with space planning and office reconfigurations
Guest Services:
Support concierge activities - including organization of in office gatherings.
Manage the local Food & Beverage vendor.
Support Front of House desk and customer service activities.
Responsible badging process and associated technology.
Participate in desk coverage.
Finance Management:
Assist with budgetary requests, analysis and reporting
Assist with researching, analyzing and reporting budget variances
Review operating expenses and implement cost-saving measures
Communications:
Communicate with team and client frequently and effectively.
Be prepared to communicate with all levels of management within the business (C-Suite level site).
Emails alerting Atlassians of site facilities activities.
Create and maintain blogs.
Create and maintain site playbook and web pages.
Update work tickets.
Monitor and update site specific and global chat rooms.
Other
Ensure vendor insurances are in place and meet legal requirements.
participate in projects as required.
Understand the evolving culture of Atlassian and the local office flare.
Continually look at ways to add innovation and process improvement.
Key Requirements:
This job requires the employee to be 100% on-site
Strong facilities management experience or relevant technical background
Excellent problem-solving and troubleshooting skills
Proficiency in G-Suite Tools, facilities management software and Atlassian tools a plus
Knowledge of building systems and maintenance procedures
Ability to read and work from plans and operating instructions
Detail-oriented with strong time management skills
Excellent interpersonal and communication skills
Contribute to maintaining a safe and healthy workplace.
First Aid Officer desired or willingness to be trained.
Floor Fire Warden desired or willingness to be trained.
