This job is with Oracle, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Do you want to advance your career with the world's first cloud company Since 1998, Oracle NetSuite has been on a mission to deliver an agile, unified application suite that gives leaders a complete view into their business. Our team is growing, and we're looking for people like you to help us make a global impact.
As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.
NetSuite is a place where you can build your career and have fun while doing so! We're invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you're ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success
Competencies
Action Oriented
- Demonstrate ability to navigate in a fast-paced environments and operating on the forefront of new horizons by successfully bringing business objectives to life
- Embrace challenges as opportunities
Customer Focus
- Demonstrate customer interactions are in line with company brand, values, and mission of providing relationship-centric experiences
- Showcase experience working with customers and commitment to servicing their needs with timely excellence
- Proven working relationships with customers and internal teams at all levels
Initiative
- Tackle problems and take independent action, seeking out new responsibilities, act on opportunities, generate new ideas, practice self-development
- Demonstrate skills for setting priorities, managing customer expectations, and working both as a part of a cross-functional team and independently
- Provide creative ideas and solutions to problems that arise. Not afraid to try something that you have not seen done before.
Job Knowledge/ Technical Skills
- Demonstrate capabilities for influencing customers to take action to support their learning goals
- Leverage customer and internal team interactions for program and process improvements
Quality
- Deliver high quality service via the most efficient and effective work processes
- Commit to continuous improvement through empowerment and management by data; leveraging technology to positively impact quality
Career Level - IC2
Responsibilities
- Provide best-in-class customer service and tailored guidance for Learning Cloud Support subscribers
- Support interactions between the internal teams and customers for their overall enablement success
- Manage customer accounts independently throughout the learning lifecycle, taking initiative to provide guidance and resolve learning questions, bringing in additional Oracle NetSuite resources as needed
- Provide assistance to LCS Customers including provisioning: Training demo accounts, Training Administrator Reporting Learning Cloud Support and Learning Management access
- Creatively test out new ideas for engagement to keep customers intrigued and interested in the product.
- Develop and maintain a substantial knowledge of LCS products and services
- Understand and provide customer learning information (activations, consumption, training needs)
- Engage Oracle NetSuite Teams to prioritize customer's requesting early learning support
- Provide customer learning information for our LCS Data Insights Programs regarding user activations, consumption, and training needs.
- Leverage data as a catalyst for customer learning conversations and craft compelling messaging personalized to address the customer's needs
Qualifications
- Bachelor's degree with a minimum of 3-5 years of related work experience; or 4 years of Customer Service, Support, or Customer-facing Training Operations or Support experience
- Excellent time management skills with the ability to juggle multiple demands
- Strong communication skills with cross-functional stakeholders and external users
- Ability to work with all levels within the organization (including peers through to Senior leaders)
- Ability to work independently and take accountability for actions, making quick, quality decisions
- Must be flexible and willing to adjust work schedule to meet the demands of the business
- Experience with MS Office and CRM/ ERP tools a must
- Fluency in a foreign language a plus
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
