Participate in project team(s) to improve the competency based training program
Assist with the implementation of standard methodology and templates for developing, implementing and maintaining training content
Assist with other department activities as needed
Develops, implements and monitors quality audit controls to help department achieve specific goals related to quality, quantity, and documentation of calls and transactions reducing risk and maintaining a high level of data integrity, ensuring continuous integration of QA feedback
Manages the development and facilitation of a variety of technical trainings.
Ensures training deployment and documents are accurate.
Participate in the development and continuous improvement of processes, systems, and written procedures related to training support including but not limited training records management and updates.
Manage and partner on the development and continuous improvement of documentation processes ensuring that fit for purpose Quality practices are implemented throughout key functional areas within Development Sciences
Review, revise and maintain training materials and ensure that learning assets are monitored and maintained to quality standards.
Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks.
