Specialist - Service Management

About Orica

At Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.

It's an exciting time to join us we are shaping the future of mining through digital and automated technologies, embracing new ways of thinking, pioneering innovation and reimagining the way we work.

About the role

We are extremely excited to announce that we are inviting candidate applications for a Specialist - Service Management to be based in our GBS Manila office in Pasig City, Philippines on a hybrid working setup.

The Specialist - Service Management plays a crucial role in enhancing IT service delivery and boosting client contentment at Orica. Integral to the Service Management unit, this Specialist supervises the full spectrum of service activities, from strategic development and deployment to ongoing supervision and enhancement.

The position calls for versatility, with the Specialist spanning various facets of Service Management and necessitating an all-encompassing knowledge and adaptability to guarantee uninterrupted service provision.

What you will be doing

The core responsibilities of the Specialist - Service Management role can be summarized as follows: The position involves strategic planning and execution, ensuring service management processes align with customer needs and company objectives. It requires maintaining operational excellence through effective management of IT services and incidents, and ownership of change and release processes.

As a Specialist - Service Management, there will be continuous monitoring and improvement of services, stakeholder engagement, and clear communication. On top of this, it encompasses risk management, compliance adherence, and the optimization of technology and processes to elevate service management efficiency and effectiveness.

The processes within the scope of the role include Incident, Request, & Problem Management, which involves streamlining IT incident handling, focusing on prevention, and managing the problem lifecycle. Change and Release Management is about owning change processes, managing releases, and chairing CAB meetings. Service Continuity Management entails developing SCM strategies, supporting compliance, and leading SCM testing.

This Specialist - Service Management role also includes ensuring effective IT performance through outsourcing and vendor relationships, engaging with stakeholders for service enhancement, collaborating on strategy and process changes, maintaining work flexibility, escalating issues, and adhering to governance frameworks.

What you will bring

• 5+ years experience in Service Management in one or more disciplines of incident, problem, change & release, service continuity and configuration management
• ITIL certification
• Understanding of cyber security, infrastructure, and applications
• High level decision making and problem-solving skills
• Self-motivated, well organised and logical, with ability to work under pressure and meet deadlines
• Strong customer engagement and relationship building skills with ability to negotiate and influence effectively
• Ability to work with both technical and non-technical employees at all levels of the organisation
• Excellent verbal and written communication skills with an ability to communicate to technical and lay audiences

What we offer

As part of a truly global company, you will have the ability to grow and learn in a diverse, collaborative culture. We foster relationships and learning through connected global and local teams, promote flexible and diverse career paths and support the development of your knowledge and skills.

You will be paid a competitive salary, learn from talented individuals across multiple disciplines and be able to thrive in a safe workplace within a collaborative culture. Ignite your career at a place where your distinct potential can find its home.

We respect and value all

Orica promotes and fosters a culture of inclusion and Equal Opportunity Employment everywhere we operate. We treat our people and applicants with fairness, dignity, and respect, getting the best of everyone's contributions.

All qualified applicants will receive consideration for employment without regard to race, religion, sexual orientation, gender perception or identity, nationality, age, military or veteran, marital or disability status.