The Position
The Specialist, S2P Direct (Japanese Bilingual) is responsible for efficiently and effectively supporting (coaching, assisting, training & answering queries) via phone calls and emails, the user community of the Source-to-Pay (S2P) systems, being main contact for suppliers for all queries (e.g. chasing a payment) related to S2P globally and processing support requests in an efficient and structured way as well as following up on them with the next service levels (in GBSC) and the business partner. Lastly, he/she is also responsible in conducting end-user trainings for S2P Systems.
Duties and Responsibilities:
- Processes incoming queries (either via phone call or e-mail) from BI employees as well as suppliers globally and clarifies open questions about purchase requisitions, purchase orders, invoices and (outstanding) payments with suppliers and internal business partners globally
- Analyzes process and system errors and solves and/or forwards those issues or any other query according to the activity split between S2P Direct, S2P Central Services, Procurement, Accounts Payable and Sourcing
- Performs end-user trainings for S2P Systems
- Acts as first point of contact for the complete S2P process globally
- Efficiently manages and prioritizes tasks to ensure Service Level Agreements
- Assists internal and external users of the S2P systems
- Handling of incidents via ticketing tool/system
- Inbound/outbound call handling
- Involvement in training to new employee/s: work shadowing and side-by-side processing
- Drives team huddles including the preparation of minutes of the meeting
- Performs the daily work allocation of tickets
- Ensures on time completion of LOS (Learning One Source)
- Ensures Stakeholder Management (Internal and External including interactions that builds relationship with vendors)
Requirements:- Bachelor Degree in Business Information or Business Administration or similar course
- 1-2 years of experience in procurement or accounts payable related position
- Understanding/knowledge of end-to-end S2P processes and/or Expense Processes
- Experience in Procurement and Accounts Payable tool (SRM/weBuy, SAP FI/MM, InvoiceWorkflow Tool, MyService)
- Customer service oriented
- Language skills:
- English (fluent) in both written and oral
- Japanese (fluent) in both written and oral
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