About The Role
Grade Level (for internal use):
08
The Role: As a Specialist, Order Management (Billing Specialist), you will be responsible for processing new customer contracts/subscriptions, renewal contracts/subscriptions and revisions on existing contracts/subscriptions for proper terms, contract pricing, invoicing and correct sales policies. You will also process all customer contact revisions as requested by Sales and Finance, including all escalations to Sales, Finance, Client Services or Credit & Collections via telephone or written communication via SFDC. This position is also responsible for ensuring accurate recording of AUM (Assets Under Management) for S&P Dow Jones Indices (SPDJI). You are also expected to assist in troubleshooting all internal/external customer queries on invoices and quarterly reporting.
The Team / The Business: The Specialist will be collaborating with a global team to provide world class support to clients of S&P Dow Jones Indices.
The Impact: You will be able to contribute to the team and company in a meaningful way. You will be integrated into a group with high expectations and can expect to have a meaningful impact to whole S&P Organization.
What's in it for you: Very good opportunity for career growth and very good working environment
Responsibilities
- Responsible for ensuring all Sales Orders are accurately following SPDJI Sales Guidelines
- Performs data entry Salesforce
- Completes Invoicing in home based system PIMS (Product Information Management System
- Thorough review and processing of AUM (Assets Under Management) within macro built templates
- Process renewals per SPDJI policies and provide clear communication to Sales/Finance Team
- Understanding of basis points and an Index held within S&P Dow Jones
- Follow up with clients for quarterly reporting of Assets Under Management
- Communicate across departments to ensure on time invoicing and accurate billing
- Generate and provide metrics requested by SPDJI
- Ability to work independently and confidently respond to sales/finance
- Generate and manage ongoing spreadsheets/templates for the lifecycle of an agreement between AUM and SPDJI
- Responsible for accurate calculations of reporting provided by clients via sales agreements
- Ability to review agreements/contracts and have a full understanding of processes required to successfully invoice clients
- Due to work shifts, follow natural alignment to regional Sales Teams & create a good working relationship w Sales Teams,finance & corporate
- Maintain flexibility and clear line of communication to/from management
- Understand when to question and escalate to avoid inaccuracy
- Work across SPDJI organization to resolve any client issues in a timely manner regarding invoicing
- Responsible for adhering to all audit requirements throughout year
- All work is accepted via Cases in SFDC, document all communication around orders via SFDC
- Complete various assignments as required and/or assigned
Requirements
- Bachelor's degree in any field (Finance/Accounting-related course is preferred but not required)
- Excellent oral and written communication skills.
- 1 2 years of related work experience or related degree.
- Billing and Customer service experience or working in fast paced environment with Sales Organization
- Work overtime as needed during the month end close.
- Flexible schedule to meet important deadlines.
- Occasional work on Manila Holidays may be required
- Intermediate knowledge in Excel is highly preferred.
- Strong organizational skills and ability to prioritize.
- Integrity, honesty, positive attitude, strong attention to details, and a desire to learn independently are all essential.
- Must be willing to work in Hyderabad/Ahmedabad (if applicant is located here) on a hybrid and night shift schedule.
What's In It For You
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.
Our People
We're more than 35,000 strong worldwideso we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity in all we do, bring a spirit of
discovery to our work, and collaborate in close
partnership with each other and our customers to achieve shared goals.
Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything youand your careerneed to thrive at S&P Global.
Our Benefits Include
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Diversity, Equity, And Inclusion At S&P Global
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:[Confidential Information]and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdfdescribes discrimination protections under federal law.
20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group)
Job ID: 304210
Posted On: 2024-06-26
Location: Hyderabad, Telangana, India
