Specialist, Key Accounts Operational Excellence

To be the most loved everyday food and groceries destination! - that's our mission at foodpanda (small f).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.

foodpanda is part of the Delivery Hero Group, the world's leading local delivery platform operating in 70+ countries worldwide

Job Description

• Serve as the SPOC for operational concerns and issues from restaurant partners
• Work directly with our restaurant partners to ensure timely execution of menu updates & promos
• Coordinate with restaurant partners for the continuous improvement of their operational efficiency
• Contribute to optimizing and streamlining restaurant-related internal systems and processes

Qualifications

• Bachelors/Masters degree in Economics, Business, Mathematics, Engineering or any other quantitative similar field from top universities
• Preferably with at least 1 year of account management experience
• Excellent interpersonal and communication skills
• Process oriented, with attention to detail
• Can handle multiple touchpoints at once and manage time effectively
• Pleasant personality, high level of enthusiasm and commitment
• Team player, self-motivated with the ability to work independently
• Proficiency in Microsoft Excel and/or Google Sheets
• Required language(s): English and Filipino

Additional Information

What we offer

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (DH Group) - the world's leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index