Summary Description:
DBS is looking for a talented associate to join our Business Process Transition (BPT) team as we make the shift to Global Business Service (GBS) model, focused on driving process improvements and automation globally. Reporting to the BPT Project Manager, the BPT Specialist is responsible for facilitating the successful knowledge transfer and business process transition from the Dover Operating company (Opco) to the identified DBS site. The BPT Specialist will play a key role in driving continuous improvement and standardization across the function, from a people, process, and technology perspective
Essential Responsibilities
Review opco transition assessment along with the project manager
Conduct the new opco profiling process
Conduct process analysis and align opco process to the DBS Standard Operating Procedures (SOPs).
Draft, facilitate, and manage the Knowledge Transfer (KT) Plan and Schedule to ensure completion of the knowledge transfer on-time and within the expected level of quality
Facilitates the KT huddles between the opco and the DBS team
Identify risks, issues and control gaps within the process area, document and coordinate with the project manager and team for resolution
Facilitate the Knowledge Transfer process
Facilitate completion of the work instructions documentation
Facilitate the completion of transition/KT sign-offs and checklists
Provide input to the overall training strategy development and needs assessment, including updates of global training materials and any other opportunity areas identified
Identify and escalate (if necessary) process deviations that are not driven by local, regulatory or tax considerations
Conceive and present improvement opportunities which reduce costs and improve process value. Consistently promote integration of best practices and leading trends
Coordinate and engage with key stakeholder groups across the SSC, Global and Local/BU functional teams. Support change management and communication efforts for critical transformation projects
Develop standards and business rules for data quality maintenance and cleanup
Delivers: Outputs/KPIs/Metrics
100% Knowledge Transfer Completion (tracking and reporting)
Knowledge Check Ratings of DBS Trainees
100% Work Instruction Documentation (tracking and reporting)
Baseline Process Analysis (Identified Exceptions and Future State process)
Measured/tracked DBS SOP Compliance Rating
Measure/tracked CIC Compliance Rating
Drives: Alignment to Strategic Goals
Supports achievement of the 3-Yr DBS Transition Roadmap (GEC approved transition projects)
Qualifications
Bachelor's degree in Accounting, Business Management or related field preferred
3+ years of professional experience with background in process improvement, Finance business processes , Operations, project management, change management and/or ERP implementation and governance
Subject matter expert on key processes and business requirements.
Process improvement (LEAN, Six Sigma) or project management expertise preferred
Experience with Oracle preferred, with a sound understanding of supporting processes, systems, and other leading practice technologies
Comprehensive experience in process design and / or optimization; experience with shared service centers with a finance background
Excellent oral and written communication skills
Ability to work in a team environment with strong analytical and problem solving skills around accounting analytics and processes.
Demonstrated interpersonal skills, customer management skills, analytical, change management and communication skills
Proficient in MS Office Suite of programs
Ability to maintain a professional demeanor at all times with customer and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees
policies and ISO Quality System Standards
Additional experience within Accounts Receivable, Tax, or Revenue Accounting are a plus
Preferred Qualifications
Experience in project management
Knowledge or certification in LEAN/Six Sigma
High level of customer focus and ability to maintain a positive attitude at all times
High level of proficiency in Microsoft Office products
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to prioritize and multi-task in a fast-paced environment
Self-directed, positive and ethical role model able to work with minimal supervision
Ability to be an effective team member and display initiative
Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards
COMPANY OVERVIEW
Dover Business Services (DBS) is an independent business to business service provider within Dover Corporation, a diversified global manufacturer with annual revenues of $
- 5 billion. DBS is accountable for delivering selected transactional services in Finance, IT and HR to the entire organization. With locations in Hamilton, Ohio, Dundee, Scotland and soon to be Suzhou, China, DBS centers operate across the globe to maximize service to our operating companies (OpCos).
Dover Corporation deliver's innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for nearly 60 years, our team of over 27,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV.
