Spanish Bilingual Representative (Up to 80K monthly package)

About this role:

We are seeking Spanish Bilingual Representatives.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

• In this role, you will:

Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication

• Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations

Regularly receive direction from management, escalate questions and refer more difficult issues to staff

• Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution

Interact with experienced representatives on difficult issues

• Be responsible for coaching new hires and less experienced staff

Respond to inquiries and issues from customers

• Required Qualifications:

6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Desired Qualifications:

At least 4 years of voice customer service experience in the BPO/Contact Center environment

• Must have a College Degree (Bachelor's, Associate, or Diploma)

Experience in handling financial accounts is preferred but not required

• Job Expectations:

Candidates must be amenable to support 24/7 operations

• Candidates must also be amenable to work onsite in McKinley Hill, Taguig City

Job Types: Full-time, Permanent

Benefits:

• Additional leave

Company events

• Health insurance

Opportunities for promotion

• Paid training

Pay raise

• Promotion to permanent employee

Transportation service provided
Schedule:

• 8 hour shift

Holidays

• Overtime

Rotational shift

• Weekends

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• BPO: 4 years (Required)

Spanish Bilingual Agent: 1 year (Required)

Language:

• English (Required)

Spanish (Required)

Willingness to travel:

100% (Required)