SPANISH BILINGUAL CUSTOMER SERVICE REPRESENTATIVE @ 50K++

Join our team and UNLEASH YOUR OUTSPOKEN NATURE while making a difference in the lives of our customers. If you're ready to take on the challenge and showcase your EXPERTISE, apply now and WALK-IN TO OUR HEAD OFFICE FROM 7AM-4PM and send your updated resume to [Confidential Information]

• START DATE: MAY 27,

CUT OFF: MAY 23, 2024.

• ALDESA

is a strategic partner and sole source provider to one of the fastest-growing commercial and residential security and home automation companies in the United States, Alder (Alder.com).
Alder has been in business for 10 years and is one of the largest privately held, residential security companies in the United States, bringing solutions and enhancing customer experience during each interaction.

We are a specialized expert team in the home and commercial security market: with proven customer relations management, technical support and sales we provide a range of integrated omnichannel solutions, technology, and process excellence.

• Are you a confident communicator with a knack for leading conversations Do you thrive in environments where your expertise shines through We're seeking a dynamic individual to join our team as a Customer Service Representative, where you'll have the opportunity to showcase your outspoken nature and opinionated insights while providing exceptional service to our valued customers.

• Key Responsibilities:

• -LEAD AND ENGAGE: Take charge of customer interactions by confidently expressing expertise in solving customers problem. Lead conversations with a proactive approach, demonstrating your expertise to guide customers through their inquiries or concerns effectively.

• -DEMONSTRATE EXPERTISE: Utilize your deep understanding of our products/services to provide comprehensive and accurate information to customers. Showcasing your expertise will not only resolve customer issues but also enhance their overall experience.

• -PROBLEM SOLVING: Embrace challenges as opportunities to demonstrate your problem-solving skills. Approach each situation with a solution-oriented mindset, utilizing your outspoken nature to effectively address customer concerns and find resolutions.

• -RELATIONSHIP BUILDING: Build rapport with customers through genuine interactions and personalized attention. Your ability to connect with customers on a personal level while confidently directing the conversation will foster long-lasting relationships and enhance customer loyalty.

• -OPPORTUNITES FOR LEADERSHIP: Your outspoken nature and preference for directing interactions will be celebrated and encouraged. You'll have the chance to take the lead in guiding customers through their inquiries, demonstrating your expertise every step of the way.

• -INNOVATIVE PROBLEM SOLVING: We value creative solutions and innovative thinking. Your ability to approach challenges with a fresh perspective and offer unconventional solutions will be highly valued and supported.

• -RECOGNITION AND REWARDS: Your contributions as a Customer Service Representative will not go unnoticed. We believe in recognizing and rewarding outstanding performance, whether it's through monetary incentives, employee recognition programs, or opportunities for advancement.

• -DYNAMIC WORK ENVIRONMENT: No two days will be the same in this role. You'll encounter a diverse range of customer inquiries and challenges, keeping your work engaging and exciting. Your outspoken nature and passion for demonstrating expertise will thrive in this dynamic environment.

• Qualifications:

Strong communication skills with a confident and outspoken demeanor.

• Demonstrated ability to showcase expertise and lead conversations effectively.

Excellent problem-solving skills with a proactive approach to customer interactions.

• Ability to build rapport and establish genuine connections with customers.

Eagerness to learn and adapt to new information and technologies.

• Previous experience in customer service or a related field is preferred but not required.

Job Types: Full-time, Permanent

Pay: Php50,000.00 - Php80,000.00 per month

Benefits:

• Company Christmas gift

Company events

• Health insurance

Opportunities for promotion

• Paid training

Promotion to permanent employee

• Staff meals provided

Schedule:

• 8 hour shift

Monday to Friday

• Night shift

Supplemental Pay:

• 13th month salary

Bonus pay

• Commission pay

Overtime pay

• Performance bonus

Education:

• Senior High School (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

BPO: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

100% (Preferred)