Solutions Lead (Senior Manager)

Candidate Expectations:

Manages a team of 30+ members

Ensuring timely and successful delivery of solutions and client needs and objectives

Works with Sales and other internal teams to develop strategic plans and onboarding new work

Collecting and analyzing data, identifying trends, and underlying needs of the business

Process Improvement Initiatives (internal and external) to contribute to customer/client experience.

Drive process efficiencies/consistencies across geos towards global process standardization and operational excellence

Drive imaginative planning and design concepts beyond what is standard

Generate ideas and leverage resources to facilitate an effective HR service, ensuring best Talent

Management practices are shared and implemented consistently across geos

Responsible for identifying, escalating, creating and managing controls.

Work with Local and Offshore leadership to understand motivation and retention issues, being creative around solutions.