Join the Future of Fintech as a Support Technical Lead at Etrading Software! At Etrading Software, we're not just another companywe're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge trading projects that will shape the future.
Why Choose Us- Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates diversity and individuality, creating a supportive environment for everyone.
- Flexibility: Work-life harmony matters to us. Enjoy the most flexible work environment, allowing you to balance personal interests and family commitments seamlessly. We only work 2x onsite per month to give us the freedom to choose where we do our best work!
- Growth Opportunities: We're committed to your professional growth. From internal promotions to comprehensive training programs and certifications, we invest in your success. As an added perk, all employees receive a Coursera license!
- Competitive Benefits: Your contributions are recognized and rewarded. We offer competitive salaries, enticing bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.
- Innovative Projects: Join our team of diverse and talented developers to work on high-frequency, low-latency applications used by leading financial institutions worldwide. Be at the forefront of the Fintech industry, exploring cutting-edge technologies and influencing our collaborative work environment!
- Purposeful Impact: Your work will make a real difference. By creating intuitive software solutions, you'll help drive our business growth and excel in the market.
About the OpportunityTechnical Lead Responsibilities:- Oversee the provision of software application support for Java/web applications in an AWS infrastructure ensuring service quality with zero to minimal disruption on business operations
- Utilize specialist knowledge of operating systems, devices, applications, and software to provide guidance and technical support to the team
- Supervise configuration and maintenance of application services with the mindset of always protecting the production system
- Direct and improve response to customer requests and incident management
- Collaborate with software development, internal teams, users, and clients to enhance application performance
- Manage ticketed query system and maintain an up-to-date database of issues and resolutions for day-to-day and future use
- Identify root causes of application errors and escalate concerns, risks and issues to relevant teams
- Analyze software application functionality and recommend improvements
- Ensure timely and proper communication with other vendors maintaining infrastructure performance at high standards
- Work hand-in-hand with the other teams to develop and continuously update operational processes and automation strategies
- Drive and support continuous improvement initiatives within the support team enhancing platform monitoring, tools and processes; owning relevant tools/dashboard
About You- Experience: A minimum of 5+ years of experience in 2nd line and 3rd line client-facing application support roles.
- Cloud Expertise: Proven experience with cloud-based technologies and solutions, including but not limited to Linux/Unix, AWS, GCP, or Azure.
- Documentation Skills: Proficiency in creating client-facing documentation such as workshops, manuals, guides, etc.
- Ticketing Systems: Experience working with ticketing systems (e.g., Jira / Jira Service Desk).Flexibility: Willingness and ability to work extra hours during crisis situations.
- Shift Availability: Willingness to work on a 24x7 shifting schedule to ensure continuous support coverage.
- Procedural Adherence: Ability to accurately create and follow documented procedures, ensuring consistency and quality.
- Communication: Excellent communication skills, both written and verbal, are essential for this role.
- Client Interaction: Demonstrated experience in addressing diverse client problems daily, conducting research to find solutions, and communicating effectively with clients both verbally and in writing.
- Linux/Unix Administration: Strong expertise in Linux/Unix Administration, with the ability to understand schemas and database structures, as well as write and debug SQL queries.
- Technical Proficiency: Profound knowledge of various UNIX/Linux commands and functions, with a strong background in supporting highly automated and dynamic cloud environments (AWS preferred).
Advantages (Nice-to-haves - Not Required)- Leadership experience will be valuable - promotion opportunities available internally
- Experience with one or more of the following systems: Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka
- Experience with MongoDB desired but not required
- Experience with scripting languages beneficial but not required
- Experience with FIX (Financial Information eXchange) Applications desired but not required
