Join the Future of Fintech as a Support Team Lead (Client/Application Support Team Lead) at Etrading Software!
At Etrading Software, we're not just another companywe're a vibrant, forward-thinking community where diversity, collaboration, and innovation thrive. Step into a workplace that values your unique perspective and rewards your hard work. We foster a high-trust environment where integrity, autonomy, and work-life balance are paramount. Get ready to revolutionize the financial industry with cutting-edge trading projects that will shape the future.
About the Opportunity
We are seeking an experienced Support Team Lead with extensive knowledge in Unix/Linux systems and web application support to oversee our team handling trading applications used internationally. The Support Team Lead will not only resolve client issues related to product functionality but also streamline support processes, guide the support team, and ensure timely and effective solutions.
The successful candidate will be strategic, analytical, organized, and interpersonal, with a strong technical background. This individual should have a knack for problem-solving and a commitment to team leadership and project ownership.
About the Role
Lead, manage and mentor the support team members in line with the company's performance management process; ensure catch-up meeting happens giving opportunity for the team to flag concerns and questions in all areas of the project; document the same in BambooHR
Align with Operations Manager to define day-to-day priorities and discussion of risks and issues for seamless operation
Overseeing the provision of software application support for Java/web applications in an AWS infrastructure.
Possessing specialist knowledge of operating systems, devices, applications, and software to guide the support team.
Collaborating with software development, internal users, and clients to enhance application performance.
Managing a ticketed query system and maintaining an up-to-date database of issues and resolutions.
Identifying root causes of application errors and escalating serious concerns to relevant teams.
Analyzing software application functionality and recommending improvements.
Ensuring effective communication with other vendors maintaining infrastructure.
Overseeing configuration and maintenance of application services.
Developing and continuously updating operational processes and automation strategies.
Enhancing platform monitoring and owning relevant tools/dashboards.
Directing and improving team response to customer tickets and incident management.
Driving continuous improvement in the support team, tools, and processes
About You
7+ years of experience in 2nd line and 3rd line client-facing application support, with a leadership role.
Proficient in various UNIX/Linux commands and functions.
Strong experience in supporting a highly automated and dynamic cloud-environment (AWS preferred).
Solid experience with cloud-based technologies and solutions including but not limited to: Linux/Unix, AWS, GCP, or Azure.
Extensive Linux/Unix Administration experience.
Deep knowledge of databases with the ability to write and debug SQL queries.
Familiarity with systems like Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka.
Proven track record in handling various client problems, researching solutions, and effective communication.
Skilled in creating client-facing documentation such as workshops, manuals, and guides.
Excellent communication skills and experience working with ticketing systems (e.g., Jira / Jira Servicedesk).
Ability to follow and create detailed procedures accurately.
Commitment to extended hours during critical periods.
Flexibility to work on a 24x7 shifting schedule.
Advantages (Nice-to-Haves)
Additional experience with systems like Tomcat, Nginx, Zookeeper, Sorlcloud, Kafka.
Knowledge of MongoDB, scripting languages, and FIX (Financial Information eXchange) Applications is beneficial but not required.
Why Choose Us
Empowering Culture: We prioritize your mental well-being and offer ongoing psych consultation benefits. Our positive work culture celebrates diversity and individuality, creating a supportive environment for everyone.
Flexibility: Work-life harmony matters to us. Enjoy the most flexible work environment, allowing you to balance personal interests and family commitments seamlessly. We only work 2x onsite per month to give us the freedom to choose where we do our best work!
Growth Opportunities: We're committed to your professional growth. From internal promotions to comprehensive training programs and certifications, we invest in your success. As an added perk, all employees receive a Coursera license!
Competitive Benefits: Your contributions are recognized and rewarded. We offer competitive salaries, enticing bonus programs, and comprehensive benefits, including HMO coverage for you and your dependents from day one.
Innovative Projects: Join our team of diverse and talented developers to work on high-frequency, low-latency applications used by leading financial institutions worldwide. Be at the forefront of the Fintech industry, exploring cutting-edge technologies and influencing our collaborative work environment!
Purposeful Impact: Your work will make a real difference. By creating intuitive software solutions, you'll help drive our business growth and excel in the market
Ready to join the ranks of industry leaders Apply now and seize the opportunity to work in one of the most progressive and rewarding environments in the field. Discover why Etrading Software is the best place to shape your future in Fintech!
