The Social Media Community Specialist/Moderator is responsible for managing and engaging with an organization's online community across various social media platforms. They are in charge of creating and implementing strategies to grow and nurture the community, as well as monitoring and responding to comments, messages, and inquiries to foster an interactive online presence. Additionally, they collaborate with other teams to develop content that resonates with the community and helps drive brand awareness and engagement.
Job Responsibilities:
- Respond to comments and customer queries in a timely manner.
Monitor and analyze engagement. Track key metrics such as follower growth, post reach, online reviews, and feedback to understand what's working and what's not.- Organize and participate in events to build community and boost brand awareness.
Build relationships with customers, potential customers, industry professionals, and journalists.
- Stay up-to-date with market trends, including social listening, and utilize social listening tools.
Liaise with the Business Development and Sales departments to stay updated on new projects, available inventory, and acquired properties.- Provide engaging text, image, and video content for social media accounts.
Participate in the creative process.
- Coordinate with the Marketing, Content, PR, and Communications teams to ensure brand consistency.
Document best practices and competitor analyses for internal and external reference.- Manage and engage with people within Facebook Groups.
Enforce community guidelines.
- Set clear expectations, address conflicts, and remove harmful content to maintain a safe and positive online space.
Qualifications:
- At least three (3) years of work experience as a social media community specialist / moderator
Experience in Real Estate Industry is a plus factor!- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Excellent verbal communication and writing skills
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to interpret website traffic and online customer engagement metrics- Adept to the latest trends on community management, online marketing and marketing channels
Strong attention to details and must have the ability to adapt quickly to changing priorities and handle multiple tasks simultaneously
- Willing to work seamlessly with cross-functional teams, including sales, marketing, and business development
Ability to prioritize tasks and meet deadlines in a fast-paced environment.- Experience with CRM software
Proficiency in using Google products (i.e., Google Sheet, Google Docs, Presentation, etc.)
- BSc degree in Marketing, Communication Arts or relevant field
Must know how to spark a conversation with online followers, partners, or clients
Job Type: Full-time
Pay: Php30,- 00 - Php36,000.00 per month
Schedule: - 8 hour shift
Monday to Friday
Expected Start Date: 09/09/2024
