Key Responsibilities:
Understand customer issues and provide solution. Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and Infosys.
Meet SLA and KPIs
Handle escalation calls.
Knowledge and experience on ticketing tools.
Understanding of the Financial industry, products, ISP related services, etc.
Understanding of common Financial
- terminology.
Displays superb customer service skills and capabilities.
Basic Operating System knowledge
Knowledge of common ISP products & services
Good analytical ability
Ability to navigate common user interface elements.
Good Reading skills - ability to understand ambiguous information, probe and consolidate into useable data.
Qualifications: - Graduate of any 4-year course or completed first year in college
Experience in handling escalation calls.- Minimum of 3 years work experience as an SME in BPO/shared services industry for Fraud LOB.
Excellent oral and written communication.
- Good problem-solving skills and ability to multitask.
Amenable to work in shifting schedule in BGC.- Amenable to work on onsite.
Job Type: Full-time
Pay: Php35,000.00 - Php40,000.00 per month
Schedule:
Experience:- SME Fraud: 3 years (Preferred)
BPO: 5 years (Preferred)
