Skip Tracing Team Leader

POSITION OVERVIEW:

The Skip Tracing Team Leader is responsible for overseeing and guiding a team of skip tracers in locating individuals who have defaulted on payments or have otherwise become untraceable. This role involves managing day-to-day operations, developing strategies for effective skip tracing, and ensuring the team meets performance and compliance standards.

• WHAT WILL YOU DO

• Team Management:

Lead, mentor, and supervise a team of skip tracers, providing guidance and support.

• Conduct regular performance evaluations and provide constructive feedback.

Facilitate training and development programs to enhance team skills and knowledge.

• Operational Oversight:

Develop and implement effective skip tracing strategies and processes.

• Monitor daily activities to ensure efficiency and adherence to company policies.

Analyze team performance metrics and identify areas for improvement.

• Data Management:

Oversee the accurate and timely entry of skip tracing data into the company's systems.

• Ensure the integrity and confidentiality of all information and documentation.

• Compliance and Quality Assurance:

Ensure that skip tracing practices comply with all relevant legal and regulatory requirements.

• Review and audit skip tracing processes to maintain high standards of quality and accuracy.

• Reporting and Analysis:

Prepare and present regular reports on team performance, skip tracing results, and operational issues.

• Utilize data and analytics to drive decision-making and optimize team performance.

• Collaboration:

Work closely with other departments (e.g., Collections, Legal, Customer Service) to coordinate efforts and resolve complex cases.

• Engage with external partners or vendors as needed to support skip tracing efforts.

• Problem Solving:

Address and resolve escalated issues or complex cases that require advanced skip tracing techniques.

• Develop innovative solutions to overcome challenges in locating individuals.

• WHAT SHOULD YOU HAVE

• Education: Bachelor's degree in Business Administration or a related field preferred.

• Experience: Minimum of 5 years of experience in skip tracing, collections, or a similar field, with at least 2 years in a leadership role.

• Skills:

Strong leadership and team management abilities.

• Proficiency in skip tracing tools, databases, and software.

Excellent analytical and problem-solving skills.

• Effective communication and interpersonal skills.

Knowledge of relevant legal and regulatory guidelines.

• Application Process:

Interested candidates should submit a resume and cover letter outlining their qualifications and experience.

Job Type: Full-time

Pay: From Php22,

• 00 per month
  
  Schedule:
• 8 hour shift

Supplemental Pay:

• 13th month salary

Bonus pay

• Performance bonus

Experience:

• skip tracing collection: 5 years (Preferred)

supervisory: 2 years (Preferred)