Join GrowthAssistant as a
Shopify Brand Manager!
We are seeking a dedicated
Shopify Brand Manager to join our team! In this role, you will be responsible for managing our Shopify storefront and creating a strong online community presence. You'll work directly with customers to address inquiries, track orders, and manage artwork-related questions while driving improvements in the user experience. If you have a passion for brand management, community engagement, and Shopify, we'd love to hear from you!
Salary Range: PHP 70,000 - 85,000/month
Note: Rate/Salary will depend on your current competencies matched to the position's job description and requirements based on the assessment results.
The Benefits
- Work Set-up: Permanent Work From Home
- Bonuses:
- Attendance Bonus of $ 25 for every monthly perfect attendance
- Performance Bonus
- Anniversary Bonus of PHP 5,000 for your 1st year in service and PHP 10,000 for 2 years in service
- Referral Bonus of $ 300 for every successful referral
- Holiday Paid Time Off (PTO) for 7 days in a year
- Paid Time Offs (PTO) for 6 days in a year
- Health Card Plan
Work Schedule: Amenable to working in any US time zone (Monday - Friday)
Key Responsibilities
- Customer Engagement: Serve as the community manager on Shopify, responding to 5-10 customer inquiries per day via email and chat, fostering a positive online experience.
- Artwork and Order Management: Address artwork-related questions from production teams, identify and resolve issues, and communicate with customers on discrepancies. Track and spot-check order volume to ensure accuracy and efficiency.
- Data-Driven Insights: Aggregate and analyze customer behavior data, sharing insights and reports to inform customer engagement strategies and improve the online experience.
- Community Feedback: Actively review user feedback to suggest UX improvements and recommend new Shopify apps to enhance the storefront.
- Catalog & Listing Management: Support product listings, image uploads, and catalog management, troubleshooting any listing or shipping issues with Shopify support.
- Reporting and SOPs: Provide ad-hoc reporting, dashboards, and actionable insights to stakeholders, and create/update SOPs to ensure efficient role-related processes.
Qualifications
- Experience: 2+ years in brand management or community engagement on Shopify.
- Technical Skills: Basic to intermediate skills in Sheets/Excel for data aggregation and reporting.
- Process Management: Experience in creating and updating SOPs to streamline workflow.
- Customer Focus: Strong understanding of customer needs and experience in community management.
- Availability: Ability to work in EST time zone.
Nice-to-Have Qualifications
- Familiarity with Slack and Gmail for efficient internal communication.
- Experience in recommending apps and features to enhance Shopify customer experience
If you're ready to make a meaningful impact in our Shopify community and drive exceptional customer experiences, apply today!
