SHIFT MANAGER - Provides clear roles and responsibilities to frontline team members
- Positions and re positions team members effectively.
- Breaks are given properly and timely to team members.
- Provides specific and timely feedback (positive and corrective)
- Provides coaching to enable the team members to achieve shift goals.
- B. MANAGING SERVICE
1. Customer Relations - 1 Visible in the service area.
- 2 Interacts and initiates engagement with customers.
- 3 Presents a cheerful, positive attitude towards guests
- 4 Solicits and appropriately responds to customer feedback
- 5 Checks and directs team members and reinforces customer interaction
- 2. Service Quality
- 1 Monitor and properly positions team members
- 2 Assess service quality (SOS) when doing regular travel paths.
- 3 Detects and rectifies service deviations promptly
- 3. Speed of Service
- 1 Assesses speed of service on a regular basis
- 3 Coordinates with the production area the flow of guests
- C. MANAGING CLEANLINESS
- Attends to the cleanliness of customer and non-customer areas
- Enforces food safety and cleanliness and sanitation procedures
- Follows merchandising guidelines and ensures these are clean and in good condition
- ADMINISTRATIVE DUITES
- Does frontline manpower scheduling and allocation be checked and approved by the restaurant manager.
- Ensures equipment and facilities readiness.
- Monitors cleanliness and maintenance of both customer and noncustomer areas.
- Conducts regular meetings with team members,
- Monitors performance and provides feedback.
- Delegates duties and responsibilities to frontline team members.
Job Types: Full-time, Permanent
Schedule: - Shift system
Supplemental pay types:
Ability to commute/relocate:
* Manila: Reliably commute or planning to relocate before starting work (Required)
