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Kuya J Food Group

Shift Manager for Kuya J Restaurant - (SM Pampanga)

Kuya J Food Group
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 1-2 Years
Philippines, San Fernando
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Job Description

SHIFT MANAGER

  • A. MANAGING PEOPLE
  • Provides clear roles and responsibilities to frontline team members

  • Positions and re positions team members effectively.

  • Breaks are given properly and timely to team members.

  • Provides specific and timely feedback (positive and corrective)

  • Provides coaching to enable the team members to achieve shift goals.

  • B. MANAGING SERVICE
1. Customer Relations

  • 1 Visible in the service area.

  • 2 Interacts and initiates engagement with customers.

  • 3 Presents a cheerful, positive attitude towards guests

  • 4 Solicits and appropriately responds to customer feedback

  • 5 Checks and directs team members and reinforces customer interaction
  • 2. Service Quality
  • 1 Monitor and properly positions team members

  • 2 Assess service quality (SOS) when doing regular travel paths.

  • 3 Detects and rectifies service deviations promptly
  • 3. Speed of Service
  • 1 Assesses speed of service on a regular basis

  • 2 Implements zoning

  • 3 Coordinates with the production area the flow of guests

  • C. MANAGING CLEANLINESS
  • Attends to the cleanliness of customer and non-customer areas

  • Enforces food safety and cleanliness and sanitation procedures

  • Follows merchandising guidelines and ensures these are clean and in good condition

  • ADMINISTRATIVE DUITES

  • Does frontline manpower scheduling and allocation be checked and approved by the restaurant manager.

  • Ensures equipment and facilities readiness.

  • Monitors cleanliness and maintenance of both customer and noncustomer areas.

  • Conducts regular meetings with team members,

  • Monitors performance and provides feedback.

  • Delegates duties and responsibilities to frontline team members.

    Job Types: Full-time, Permanent

    Schedule:

    * Shift system

More Info

Industry:Other

Function:food and hospitality

Job Type:Permanent Job

Skills Required

customer service
Food Safety
Team Management

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Date Posted: 25/10/2024

Job ID: 97878047

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Kuya J Food Group
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