Job Description
Essential Duties and Responsibilities:
- Act as a subject matter expert (SME) on the ServiceNow Platform
Collaborates with the team on Sprint planning, refinement and executions.- Leads platform implementation projects, providing updates on project progress, and proactively communicating issues that may impact project success.
Responsible for the stability, availability, and security of platform components and related applications
- Uses platform functionality to develop enhancements, workflows, reports, and dashboards
Responsible for the full lifecycle, planning, and administration of components of an application platform, related integrations, and applications running on the platform- Experience in designing new servicenow applications, integrations using various methods and data feeds
Collaborates with internal and external partners to ensure solutions provide the best user experience
- Works with partners to design and implement integration/data feeds/interfaces with other systems, such as APIs and Authentication
Participates in platform communities and stay up to date on new software technologies and best practices- Executes software installations, creation, configuration, and loads
Promote ServiceNow and CMDB best practices and recommend out of the box solutions where appropriate.
- Act as a mentor to less experienced colleagues
Experience
- Bachelor's degree in related field or equivalent work experience
10+ years of hands-on experience in developing enterprise software and solutions- Minimum of 5-year experience with ServiceNow Platform Administration
Minimum of 5+ years working on a team as part of a large IT organization
- Minimum of 2 years experience with Configuration Management, ITIL v3 certification a plus
Experience with ServiceNow instance upgrades and patches along with strategy and execution.- Experience with developing flows, migrating workflows to flow, scoped applications and managing cross scope access
Experience Developing ServiceNow applications using AES and GitHub
- Experience with leading citizen developers and developing agent workspace.
Experience with GCP or AWS Cloud Infrastructure- Experience with integration components such as SSO, LDAP
Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)
- Experience with databases and data-driven web applications
Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles- Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
Experience with Run book automation and data integration
- Experience with a scripting language, such as PowerShell, Perlor Python
Desired Skills
- ITIL v3 Foundation certification
Experience implementing systems using Agile methodology- ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist is a plus
Excellent oral and written communication skills
- Excellent organizational skills
Cloud GCP certification preferred.
What is expected of you and others at this level- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
- Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives- Completes work independently receives general guidance on new projects
Job Type: Full-time
Pay: Php150,- 00 - Php200,000.00 per month
Schedule: - Shift system
Application Question(s):- How much is your current/ previous and asking salary
Experience:- eveloping enterprise software and solutions: 10 years (Preferred)
ServiceNow Platform Administration: 5 years (Preferred)
* web technologies: 3 years (Preferred)
