Servicenow Developer

Performs Configuration/Customization of the ServiceNow system, including creation workflows

Builds service request fulfilment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc

Uses scripting tools and Service Now functionality to automate rote tasks

Performs integrations and process automation using Orchestration, Web Services, Soap calls, etc.

Gathers specifications from the business departments and delivers a product/release that meets the needs presented. Interprets business and functional requirements and develops technical specifications documentation

Load, manipulate and maintain data between Service-now and other systems as needed

Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed

Must analyse and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases

Performs system and integration testing with sample and live data

Qualifications:

Skills and attributes for success

Authentication protocols such as Active Directory / LDAP or SiteMinder federation /Azure

Integrating with internal and external applications and systems

JavaScript, HTML, Angular JS and good web design practices

Service Portal implementation experience

Implementation experience on any ServiceNow applications/modules (ex. HR, GRC, SecOps, CSM, PPM, APM, ITOM.) or custom applications

Heavy experience on end to end project implementation

Good to have skills:

Disciplined Agile Delivery software release build/deploy processes

Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

Implementation experience on Performance Analytics.

Preferred skill with GRC Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.

Knowledge about ServiceNow's latest version's features.

To qualify for the role, you must have

College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences

Approximately at least 3-5 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period

ServiceNow certifications a plus

ITIL foundations certification a plus