Job Overview:
- The primary role of the Senior Technical Consultant is to work closely with Customers to understand and translate their business and technical requirements, propose solutions to business problems and lead the technical delivery of the chosen solution. If you have a strong and proven background in Service Management technical delivery in one or more of the following areas, we want to hear from you.
- Travel Requirements: Availability to travel.
- Eligibility Requirement- PH Citizen
Your Life at Eviden:
Youll be responsible for providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow), process gaps (ITSM/ITIL) and cultural challenges (people)
What will make you successful/or Your X Factor:
- Primary focus area: ServiceNow CMDB/ITOM.
- Other focus areas: HP Service Manager, BMC/Remedy, SaaS Solutions, Web Technologies (XML, HTML, JavaScript, Web Services, etc.).
- Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements.
- Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to needs versus wants. Working with the Client this requires thought leadership in transforming solutionised requirements to true business outcomes.
- Working with the Pre-Sales and Technical Architecture functions to support, validate and help deliver client presentations, workshops and responses to technical and business enquiries.
- Proven hands-on technical delivery (including development, testing and implementation) of cost-effective ServiceNow solutions using a number of technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
Your Expertise:
- Education: Bachelor's degree in computer science or related field
- Years of Experience: Hands-on design, development, and deployment experience with the Service-now.com platform for 3+ years (and/or similar ITOM/CMDB toolsets for 3+ years)
Minimum Required Skills
- ServiceNow Discovery Implementation and Support.
- CMDB & CSDM Implementation.
- Service Mapping Implementation and troubleshoot.
- Discovery and CMDB experience
- Configuring/troubleshooting credentials, discovery schedules, MID server configuration
- Service Graph Connector experience (as a plus, but not a must)
- Experience discovering Cloud using Service Graph Connectors like Azure, GCP and AWS
- Manage stakeholders, providing updates, interaction in meetings, etc.
- Ability to produce documentation on various levels including technical and customer facing.
Preferred Skills
- ServiceNow knowledge of the following products is a MUST: ITOM (IT Operations Management)
- CMDB (Configuration Management DataBase)
- ITSM (IT Service Management)
- CSM (Customer Service Management)
Certifications
- CSA
- Discovery Implementation Specialist and CMDB (Preferable)
- Any other, will be a plus (ITSM, HR, CAD, HAM, SAM, VR, etc.)
