Location: PH - Philippines - A5R0
Goodyear Talent Acquisition Representative: Maria Monica Canding
Sponsorship Available: No
Relocation Assistance Available: No
Job Responsibilities
- Perform Technical Delivery Management (TDM): Function as Technical Owner and/or Subject Matter Expert of one or more low to moderate complexity services/technologies, & related integrations:
- ITIL Service Design & Continual Improvement Processes: Design Coordination, Service Level, Risk, Capacity, Availability, Service Continuity, Security, Compliance, Architecture, Supplier, Continual Improvement, Reporting
- Align to and/or create/maintain 12-18 month roadmap; publish, enforce & configure to standards, including versioning; Manage technical service operations & issues with customers, internal support teams, & external partners
- Communicate: Prepare for, or lead, Stakeholder discussion to report KPIs/metrics/status, identify opportunities, & prioritize work
- Interact with stakeholders, customers & technical support teams
- Gather & evaluate customer & technical requirements, & convert to functional specs; provide consulting for assigned services
- Manage small-medium projects in the area of specialization & small project teams across functional groups to deliver services
- Direct daily efforts of external operations partners
- Provide updates & reporting, including presentations regarding Services, to managers & customers as appropriate
- Lead process councils, provide user training, & function as primary escalation contact for service area
- Enhance Services: ITIL Service Transition Processes: Knowledge, Change, Asset & Configuration, Release & Deployment, Transition Planning & Support, Service Validation & Testing, Evaluation
- Identify/implement enhancements per operational & Stakeholder priorities (Improve capabilities, integrate, automate, expand user community, expand the technical scope, replace/decommission legacy services, rearchitect applications)
- Integrate & Automate: Design integrated & automated processes & technical solutions
- Data model; object & function-oriented design; multi-platform, structured, self-documenting code; verbose variables; embedded debugging, logging & data validation; SDLC (Dev/Test/Prod), open web standards
- Operate Services: ITIL Service Operation Processes: Event, Incident, Problem, Access, Request Fulfillment, Operations, and Documentation - May be complex, ambiguous, and span functional areas
- Daily activities required to maintain awareness and ensure the functionality of assigned services
- Upgrade & Patch Applications to maintain supported levels and address issues
- Provide Emergency On-Call Support
Job Requirements
- Bachelor's Degree (prefer Computer Science, CIS, MIS, Engineering, or related); In lieu of degree, 9 years of relevant IT experience
- Certifications: IT Technologies, ITIL Foundations, Processes/Standards (desired)
- 4+ years experience in Information Technology, preferably including 3 years of ServiceNow IT Service Management administration experience (Experience as an Admin, Not a User)
- Experience mirroring significant portions of Primary Purpose, Principal Duties & Responsibilities, and Knowledge, Skills & Abilities
- Experience leveraging data to identify, recommend, and implement system improvements using new or existing technologies
- Experience with HTML/CSS or Scripting and a minimum of two, but prefer more of the following: APIs (REST, SOAP, SQL, CLI, Powershell) or Web Standards [PHP, Python, Perl, .NET, OO code, XML, JSON, JavaScript, JS Frameworks]
- Structured, linear thinking to define standards & guarantee results; Creative, non-linear thinking to solve problems in new ways
- Excellent communications: Translate between business & technical language, to functional requirements, and to documentation
- Experience managing moderately complex applications/services in a team atmosphere; and driving to solutions
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.
Goodyear is one of the world's largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
