ServiceNow Administration

Job Title: ServiceNow Administrator/Developer

Function/Department: IT/Platform Services

Reports to: Manager, Global IT Service Management

Job Summary:

The ServiceNow Administrator/Developer will serve as application support for the ServiceNow Platform. As such, he/she will be responsible for the day-to-day development and administration of the Vertiv ServiceNow platforms. The role will also handle many of the development and administrative tasks, including managing all instances, user administration, development standards, code review, code migration, development backlog, and issue resolution. This role will also be responsible for development and development implementation efforts regarding instance upgrades, enhancements, defects, and new functionality.

Responsibilities:

Development expertise in current versions of ServiceNow (from San Diego)

Provide development and administrative support of all implemented areas of the ServiceNow

Perform development on the backlog of enhancements and defects

Support all ServiceNow integrations to other supported platforms

Responsible for code and enforcing coding standards

Perform code and configuration reviews of all developments efforts to ensure code quality

Coordinate and implement requirements using Workflow, JavaScript, HTML, XML, REST, Orchestration, and other ServiceNow supported configurations

Assist in the creation of guidelines and standards documentation for the ServiceNow development lifecycle

Collaborate with Process Owners to develop, deploy, integrate, update, and administer the ServiceNow platform to meet client needs and assume accountability for design, development, unit testing, implementation, and deployment deadlines

Coordinate and implement the scheduling of upgrades and/or service packs, testing of such upgrades and general maintenance of ServiceNow

Research systems and/or programs to determine root causes of failure or poor operational performance; then define, test and implement detailed solutions

Work with process and application owners to seek out Service Improvement Opportunities

Provide ServiceNow support to other lines of business as needed both domestic and globally

Coordinate operational and reporting metrics for ServiceNow and related components of the ITSM platform

Develop and create dashboards and reports as needed

Responsible for leading the ServiceNow platform upgrades once a year and ensures that our application is compliant with the contract that we have with the vendor.

Responsible in setting up and maintaining ServiceNow LDAP servers and user table clean up.

Requirements:

Bachelor's Degree in Information Technology or related field

2+ years of hands on experience with ServiceNow administration and development

ServiceNow ITSM Administrator certification required

ServiceNow Application Developer certification preferred

ITIL v3 Foundations Certification preferred

Working experience with front-end programming languages: JavaScript, Bootstrap, and AngularJS

Working knowledge of ServiceNow integrations including but not limited to Active Directory, LDAP, and relational databases (SQL, etc.)

Demonstration of developmental understanding of ServiceNow suite, how it interfaces with other ITIL Processes, IT operations, and business functions

Excellent verbal and written communication skills

Experience working in AgileScrum and Waterfall methodologies

Experience building catalog requests for use on the Service Portal required

Experience building integrations (SOAP/REST) in order to automate communication with other platforms (Active Directory, etc.) required

Skilled at managing multiple work streams, prioritizing work to meet deadlines

Experience working with the CMDB

Experience working with other resources for ServiceNow development efforts

Experience working with Discovery and Performance Analytics is a bonus