Service Supervisor

Are you a skilled motorcycle enthusiast with a passion for leading teams and providing exceptional customer service Our dynamic workshop is seeking a Motorcycle Service Supervisor to oversee our service department and ensure the highest level of quality and efficiency in motorcycle repairs and maintenance. If you have a strong technical background, excellent leadership skills, and a commitment to customer satisfaction, we want to hear from you!

• Responsibilities:

Supervise and coordinate the activities of the motorcycle service team, including technicians and service advisors, to ensure timely completion of repairs and maintenance tasks.

• Provide technical guidance and support to service technicians, including troubleshooting complex mechanical issues and performing quality control inspections.

Monitor service operations to optimize workflow, minimize downtime, and maximize productivity.

• Maintain accurate records of service orders, repairs, and parts inventory using our digital management system.

Ensure compliance with safety regulations and industry standards for motorcycle servicing and repair.

• Collaborate with the parts department to procure necessary parts and accessories for service jobs and manage inventory levels to minimize stockouts.

Address customer inquiries and concerns promptly, providing exceptional customer service and ensuring a positive experience for every client.

• Train and mentor service team members to develop their technical skills, product knowledge, and customer service abilities.

Assist in the development and implementation of service department policies and procedures to enhance efficiency and effectiveness.

• Qualifications:

Bachelor's degree in logistics, supply chain management, business administration, or a related field preferred.

• Minimum of 3-5 years of experience as a motorcycle technician, with demonstrated expertise in diagnosing and repairing a wide range of motorcycle makes and models.

Previous supervisory or leadership experience in a service or repair facility preferred.

• Strong mechanical aptitude and proficiency in using diagnostic tools and equipment.

Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.

• Detail-oriented with strong organizational and time management skills.

Customer-focused mindset with a commitment to delivering exceptional service experiences.

• Proficiency in computer systems and software for service management and inventory control.

• Benefits:

Company events

• Employee discount

Health insurance

• Life insurance

Paid training

• Schedule:

10 hour shift

• Day shift

Fixed shift

• Monday to Friday

• Supplemental pay types:

13th month salary

• 14-16th month bonus

Overtime pay

• Performance bonus

Job Type: Full-time

Pay: Php16,

• 00 - Php25,000.00 per month
  
  Benefits:
• Company events

Health insurance

• Life insurance

Paid training
Schedule:

• 10 hour shift

Day shift
Supplemental pay types:

• 13th month salary

* Bonus pay

• Performance bonus

Experience:

• Service Supervision: 3 years (Required)

Ability to Commute:

• Davao City (Preferred)

Expected Start Date: 04/01/2024