JOB DESCRIPTIONThe Service Success Officer is responsible for ensuring the overall satisfaction and success of customers by providing excellent service and support throughout their journey with the company. This role focuses on building strong relationships with customers and assisting them in achieving their goals while maximizing the value they receive from the company's products or services.
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Work-from-home option is not offered for this position._
Maintain a positive, empathetic, and professional attitude toward customers at all times and build sustainable relationships and trust through open and interactive communication
- Document and maintain contact with the existing clients.
Respond promptly to customer inquiries.- Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
- Know our products inside and out.
Process orders, forms, applications, and requests.- Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.- Monitor support requirements for the resolution of the client needs and issues resolution.
Perform other related duties as assigned.
Customer orientation and ability to adapt/respond to different types of characters
- Ability to stay calm when customers are stressed or upset.
Comfortable using computers.- Track record of over-achieving quota
Strong phone, email and chat handling skills and active listening
- Familiarity with CRM systems and practices
Ability to multi-task, prioritize, and manage time effectively
Bachelor's Degree in business, marketing, economics, ICT or related field.- Minimum of 2 years of work experience in the Customer Service or in the IT industry
Job Types: Full-time, Permanent
Benefits: Health insurance
- Opportunities for promotion
Paid training
Schedule: Monday to Friday
Supplemental pay types:
* Overtime pay
