Who is L'Oral
L'Oral is the world's largest and most profitable beauty company. Present in over 150 countries, L'Oral has catered to all forms of beauty in the world for over 100 years and has built an unrivalled portfolio of more than 36 international, diverse and complementary brands including L'Oral Paris, Garnier, Maybelline New York, Nyx Professional Makeup, IT Cosmetics, Lancme, Kiehl's, Urban Decay, Shu Uemura, Giorgio Armani, Yves Saint Laurent Beaut, Ralph Lauren, Diesel, Biotherm, Clarisonic, Krastase, L'Oral Professionnel, Matrix, Vichy, and La Roche-Posay.
For more than a century, L'Oral has devoted itself solely to one business: beauty. The group's mission is to provide the best in cosmetics innovation to women and men around the world with respect for their diversity. We want to bring beauty to all people. Our ambition for the coming years is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires.
Our business is energetic and vibrant, underpinned by strong ethical principles and our belief that financial performance and responsible business go hand-in-hand. We are driven each day by our six founding values - Passion, Innovation, Entrepreneurial Spirit, Open-mindedness, Quest for Excellence and Responsibility.
The distance between beauty and tech is closing rapidly, and we are determined to be pioneers in this new beauty tech world. New digital technologies and services are making the world of beauty move faster than ever before. Data and artificial intelligence are opening new horizons for personalization and customization. By incorporating digital into everything that we do, we are creating a better relationship with our consumers.
When beauty and tech collide, the impossible can happen!
In our journey, we are looking for talented individuals who can lead us on this mission.
Would you like to be a part of the adventure
Why join us
Being the world's #1 beauty company, L'Oral empowers its people who are ready to take bets, think out of the box, defend their convictions, be resilient and leave their own mark. They are offered numerous opportunities, fast track careers and early responsibilities. L'Oral has ambitious goals and is striving for excellence. This permanent learning experience helps you stretch your potential.
We define success as making a positive, conscious impact. At L'Oral, you will be encouraged to think and act beyond your job. We push boundaries and move fast globally to stay ahead of the game. Your job will be your own innovation playground. We encourage different points of view. What sets you apart is what makes you great. You will always have the space to question, express, agree and disagree. We unleash everyone's potential. Here, learning opportunities are endless. You will build your own unique path. We believe in the impact of great mentors. You will be inspired by people you won't ever want to forget.
What will you do
The Service Operations Manager, based in Philippines, will oversee strategic initiatives and operational activities, via partnership with a Service Vendor, to ensure that the organization's performance aligns with business objectives.
This role requires a strategic thinker with a strong execution mindset, capable of ensuring that our service vendor deliver exceptional service while aligning with our company's goals and values.
You are expected to manage the following:
Be the L'Oreal business owner to the Service Vendor for all activities & SOPs between both parties.
Develop and implement comprehensive strategies for managing Service Vendor relationships, ensuring alignment with organizational objectives.
Oversee the execution of service operations, monitoring performance metrics and service level agreements (SLAs) to guarantee high-quality service delivery.
Collaborate with cross-functional teams, including E-Commerce Operations, Credit, Physical Distribution, to optimize vendor performance and integrate vendor services seamlessly into business processes.
Conduct regular reviews and assessments of vendor performance, identifying areas for improvement and driving continuous process enhancements.
Foster strong relationships with Service Vendor, acting as the primary point of contact for escalations and strategic discussions.
Lead regular meetings with stakeholders i.e. Zone Ops, Country Ops, Service Vendor to review performance, address issues, and drive continuous improvement initiatives.
Drive innovation by staying abreast of industry trends and incorporating best practices into vendor management strategies.
Who are we looking for
Bachelor's degree in Business Administration, Management, Engineering or a related field.
More than 5 years direct relevant experience in Supply Chain functions within FMCG industry.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
Proven experience in an operations management role with a focus on strategic planning and execution.
Strong leadership and communication skills.
Analytical mindset with the ability to solve complex problems and make data-driven decisions.
Knowledge of supply chain management.
Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Results-oriented mindset with a focus on continuous improvement.
Strong negotiation and conflict resolution skills.
Experience with relevant software applications and systems (e.g., SAP, OMS).
L'Oral Competencies
Innovator
Strategist
People Developer
Integrator
Entrepreneur
L'Oral is committed to building a diverse environment and is proud to be an equal opportunity employer. L'Oral closely prohibits discrimination against any employee or applicant for employment because of the individual's race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability or any other characteristic protected by law.
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