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Role & Responsibilities: _
a. Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
b. Displays extensive working knowledge of industry standards and practices, including product details and company services offered
c. Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services
d. Taking care of any customer concerns or complaints quickly and professionally
e. Assists with or performs administrative tasks
f. Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
g. Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
h. Resolves service desk problems and improves current service desk methods to increase productivity and customer service
i. Schedules, directs and provides technical support for technicians to meet service demands and customers expectations
j. Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the AC Service Department
k. Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements
l. Establishes and maintains a regular training program to ensure that technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions
m. Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used
n. Develops and monitors budgets, goals and objectives to insure departmental profitability
o. Conduct department audit on all required parts are used in its assigned project and to maintain a spare parts level for fast moving items.
p. Ensures that all company/department policies are being followed by all technicians
q. Oversees assigned service vehicles, monitors vehicles to ensure they are being maintained and operated as required and used according to company policy
r. Keeps current with latest factory OEM training on current products, coordinates technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment
s. Work with other departmental managers to meet company and departmental goals and objectives
t. Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings
- Years of Experience: 3-5 years as site/office as SERVICE AND MAINTENANCE In related field
Ability to translate skills to other employees through training and mentoring
Excellent verbal and written communication skills
Proficiency with Microsoft Office
- Graduate: must graduate of any ENGINEERING/INDUSTRIAL course
Job Types: Full-time, Permanent
Pay: Php30,
- 00 - Php40,000.00 per month
Ability to commute/relocate: - Muntinlupa City: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
HVAC: 3 years (Required)
