SERVICE ENGAGEMENT MANAGER

PRIMARY DUTIES & RESPONSIBILITIES:

The Service Engagement Manager serves as a trusted guide to customers in their portfolio, providing guidance to the eBIZ Sales and Service Delivery teams, ensuring synergies across each customer's projects, and ensuring the highest levels of customer satisfaction. The specific responsibilities that the SE Manager will accomplish are as follows:

• Prepare and implement plans to achieve or exceed business unit revenue goals.

Address any and all client requests and concerns.

• Prepare and implement plans to generate leads.

To assist the CM Associate, negotiate contracts with prospective clients.

• Help determine pricing schedules for quotes, promotions, and negotiations.

Give sales presentations to a range of prospective clients.

• Coordinate sales efforts with marketing programs.

Understand and promote business unit service offerings.

• Visit clients and potential clients to evaluate needs or promote products and services.

Maintain client records.

• Track and manage all engagement metrics.

Answer client questions about credit terms, products, prices, and availability.

• Manage and monitor the engagement budget.

Provide regular weekly and monthly reporting on the engagement performance.

• JOB SPECIFICATION :

• Academic Qualification: Bachelor's degree in business, marketing, economics, ICT or related field.

• Work Experience: Minimum of 3 years of work experience in the Customer Service or in the IT industry

• Competencies :

Experience in sales.

• Understanding of the sales process and dynamics.

A commitment to excellent customer service.

• Excellent written and verbal communication skills.

Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.

• Experience using computers for a variety of tasks

Competency in Microsoft applications including word, excel, and teams.

• Able to work comfortably in a fast-paced environment.

• Work-from-home option is not offered for this position.

Job Type: Full-time

Benefits:

• Health insurance

Paid training
Schedule:

• 8 hour shift

Monday to Friday
Supplemental pay types:

• 13th month salary

* Performance bonus