Service Desk Specialist | Hybrid set-up

Qualifications:

Must have experience in:

• Active directory
  

• Microsoft Azure based on the cloud
  

• Micoroft 365 that based on cloud various
  
  a. Education
  
  Bachelor's or College degree in Computer Science, Computer Engineering,
  
  Information Technology and/or related field.
  
  b. Experience
  
  Has at least one (1) year of experience in Help Desk tasks including but not limited
  
  to problem tracking, phone consulting, voicemail consulting among others.
  
  Exposure in technical set-up, configuration and maintenance of different
  
  applications, network environments, software tools an advantage.
  
  Exposure in dealing and talking with end customers.
  
  c. Skills
  
  Organized and able to set priorities;
  
  Strong interpersonal skills and ability to deal effectively in a team environment;
  
  Ability to grasp system information and technical functions and ability to explain
  
  them into layman terms/words for easy understanding of end-customers;
  
  Strong verbal and written communication skills;
  
  Ability to organize, prioritize and schedule work assignments;
  
  Has strong customer service orientation;
  
  Proficient in computer operations knowledgeable with MS Office, SQL Database,
  
  Windows operating systems
  
  Thai language or Portuguese speaking, a plus factor
  
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  d. Desirable Traits
  
  Honesty and Integrity
  
  Professional
  
  Resourceful and self-motivated
  
  Persevering and patient
  
  Eye for details
  
  Sense of urgency
  
  Sense of commitment
  
  Team orientation
  
  Practical and logical
  
  Strong communication skills
  
  Hard working
  
  Willing to work long hours
  
  Can work well under pressure and minimal supervision
  
  e. Work hours and working conditions
  
  To provide 24x7 services to the company, Global Help Desk will work on different
  
  shifts
  
  Some days may be heavy while others may be light. Longer hours may be required
  
  when a need arises.
  
  Job Description
  

• Help Desk Task Proficiency
  
  a. Knowledgeable in MS Office Applications;
  
  b. Knowledgeable in PC Operating System (Windows 98/XP/2000/7);
  
  c. Knowledgeable in Windows Server Operating System (Windows 2000/2003/Standard Edition);
  
  d. Monitor assigned task(s) including the scheduled reports globally;
  
  e. Able to provide courteous and quick response to customers asking help via phone,
  
  email, remote access, or onsite support;
  
  f. Has the willingness to find answers to all questions addressed to them;
  
  g. Ability to familiarize themselves with the research and information resources and
  
  knowledge bases at hand.
  
  h. Ready to research questions using a variety of manuals and resources, and to work
  
  with other Help Desk Support Engineers and IT colleagues in answering any
  
  customer's question.
  
  i. Shows eagerness to learn as one progresses in the field and as one is faced with
  
  new questions and situations.
  

• Teamwork
  
  a. Ability to flexibly adjust to help other Help desk Support Engineers in case of
  
  inavailability or emergency cases to ensure continuity of providing service.
  
  b. Exercise turnover of activities to the next team member on duty.
  
  Job Type: Full-time
  
  Benefits:
• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Supplemental Pay:
* 13th month salary