Qualifications:Service Line: Service Desk Service Desk Specialist
- - Only Filipino Citizen applicants
Must have experience in:
- At least 1 year of Helpdesk support experience:
> Good customer service
> Good in using probing questions
> Good in analyzing issues and delimiting if under L1 scope or should be transferred to higher level of support. Must have experience in:
> Active Directory: Experience in resetting passwords, Creating Accounts, Creating Groups, adding users to groups, unlocking users, Understanding of the terms OU and domain / forest.
> MS 365: Knows how to do basic troubleshooting and assistance to users on the basic tools of O365 (Office package, Calendar, Outlook etc.)
> MS 365 (bonus): Knows how to use Azure Active Directory, knows about the diverse licenses, knows about Exchange and creation of Distribution lists
> PC Troubleshooting: Experience in basic troubleshooting for PC and softwares
> Network: Has basic knowledge of network troubleshooting, knows what a VPN is.
> Bilingual: Uses French and English fluently, if native French speaker even better
SERVICE DESK REQUIREMENT
a. Education
Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.
b. Experience
Has at least one (1) year of experience on tasks related to IT Help Desk including but not limited to problem tracking, phone consulting, voicemail consulting among others.
Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage.
Exposure in dealing and talking with end customers.
c. Skills Can speak English and French languages
Organized and able to set priorities;
Strong interpersonal skills and ability to deal effectively in a team environment;
Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers;
Strong verbal and written communication skills;
Ability to organize, prioritize and schedule work assignments;
Has strong customer service orientation;
Proficient in Windows-based computer operations
Knowledgeable with MS Office, SQL Database, Windows operating systems
Thai language or Portuguese speaking, a plus factor d. Desirable Traits
Honesty and Integrity
Professional
Resourceful and self-motivated
Persevering and patient
Eye for details
Sense of urgency
Sense of commitment
Team orientation
Practical and logical
Strong communication skills
Hard working
Willing to work long hours
Can work well under pressure and minimal supervision e. Work hours and working conditions
To provide 24x7 services to the company, Global Help Desk will work on different shifts
Some days may be heavy while others may be light. Longer hours may be required when a need arises.
IT Help Desk including but not limited to problem tracking, phone consulting, voicemail consulting among others.
MUST HAVE:
Can speak English and French languages
Organized and able to set priorities;
Strong interpersonal skills and ability to deal effectively in a team environment;
Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers;
Strong verbal and written communication skills;
Ability to organize, prioritize and schedule work assignments;
Has strong customer service orientation;
Proficient in Windows-based computer operations
Job Types: Full-time, Permanent
Benefits:
Life insuranceSchedule: Flextime
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
Muntinlupa City: Reliably commute or planning to relocate before starting work (Required)
