Service Desk Specialist - English Speaker

Job Qualifications

• Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.

Must have experience in:

• Active directory, 2. Microsoft Azure based on the cloud, 3. Microsoft 365 that based on cloud various
Has at least one (1) year of experience on tasks related to IT Help Desk including but not limited to problem tracking, phone consulting, voicemail consulting among others.

Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage.

• Exposure in dealing and talking with end customers.

Fluent in English verbal and written

• Organized and able to set priorities;

Strong interpersonal skills and ability to deal effectively in a team environment;

• Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers;

Ability to organize, prioritize and schedule work assignments;

• Has strong customer service orientation;

Willing to work Night shift

• Can work well under pressure and minimal supervision

• Job description

Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after

• Administrative

a. Closes tickets as soon as they are resolved;
b. Maintains and updates daily monitoring of deliverables of service;
c. Prepares and submits needed reports;

Job Types: Full-time, Permanent

Pay: Php33,000.00 - Php35,000.00 per month

Benefits:

• Flextime

Health insurance

• Opportunities for promotion

Promotion to permanent employee

• Work from home

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Overtime pay

• Performance bonus

Experience:

• Active Directory: 1 year (Preferred)

MS Azure: 1 year (Preferred)
* MS 365: 1 year (Preferred)