Qualifications
Service Line: Service Desk Service Desk Specialist - English Speaker (1)
Must have experience in:
- Microsoft Azure based on the cloud
- Micoroft 365 that based on cloud various
a. Education
Bachelor's or College degree in Computer Science, Computer Engineering,
Information Technology and/or related field.
b. Experience
Has at least one (1) year of experience in Help Desk tasks including but not limited
to problem tracking, phone consulting, voicemail consulting among others.
Exposure in technical set-up, configuration and maintenance of different
applications, network environments, software tools an advantage.
Exposure in dealing and talking with end customers.
c. Skills
Organized and able to set priorities;
Strong interpersonal skills and ability to deal effectively in a team environment;
Ability to grasp system information and technical functions and ability to explain
them into layman terms/words for easy understanding of end-customers;
Strong verbal and written communication skills;
Ability to organize, prioritize and schedule work assignments;
Has strong customer service orientation;
Proficient in computer operations knowledgeable with MS Office, SQL Database,
Windows operating systems
Thai language or Portuguese speaking, a plus factor
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d. Desirable Traits
Honesty and Integrity
Professional
Resourceful and self-motivated
Persevering and patient
Eye for details
Sense of urgency
Sense of commitment
Team orientation
Practical and logical
Strong communication skills
Hard working
Willing to work long hours
Can work well under pressure and minimal supervision
e. Work hours and working conditions
To provide 24x7 services to the company, Global Help Desk will work on different
shifts
Some days may be heavy while others may be light. Longer hours may be required
when a need arises.
Job Description
- Help Desk Task Proficiency
a. Knowledgeable in MS Office Applications;
b. Knowledgeable in PC Operating System (Windows 98/XP/2000/7);
c. Knowledgeable in Windows Server Operating System (Windows 2000/2003/Standard Edition);
d. Monitor assigned task(s) including the scheduled reports globally;
e. Able to provide courteous and quick response to customers asking help via phone,
email, remote access, or onsite support;
f. Has the willingness to find answers to all questions addressed to them;
g. Ability to familiarize themselves with the research and information resources and
knowledge bases at hand.
h. Ready to research questions using a variety of manuals and resources, and to work
with other Help Desk Support Engineers and IT colleagues in answering any
customer's question.
i. Shows eagerness to learn as one progresses in the field and as one is faced with
new questions and situations.
- Teamwork
a. Ability to flexibly adjust to help other Help desk Support Engineers in case of
inavailability or emergency cases to ensure continuity of providing service.
b. Exercise turnover of activities to the next team member on duty.
Non-Exemption/Must Have
Must have experience in:
- Microsoft Azure based on the cloud
- Micoroft 365 that based on cloud various
Job Type: Full-time
Benefits: - Opportunities for promotion
Promotion to permanent employee
Schedule: Day shift
Supplemental pay types:
Experience:
* Help Desk: 1 year (Required)
