Service Desk Manager

The Service Delivery Manager will be responsible for the service provided by H2 to the client. He or she will also be the main contact person for the client to raise an issue concerning the service provided and the project resource requirement. IT Supervisors are encouraged to apply.

• Job Qualifications:

• Candidate must possess a Bachelor's degree in any IT related field

Must have a minimum of three (3) years hands-on experience on Service Management (Service Desk or Technical Support)

• Excellent oral and written English communication skills

Have strong documentation skills and expertise in handling escalated customer issues

• Primarily responsible for the management of the entire managed service project, strong knowledge, and experience in SLA and OLA.

Must have the ability to implement projects within the given budget and schedule

• Must have expertise in conducting knowledge gathering of due diligence, project commissioning, service transition, and service transformation.

Must have deep knowledge in IT service management requirement

• Must be able to emulate processes and procedures specific to the customer based on ITIL

Must have a minimum ITIL certification or HDI certification

• IT Service Desk or Technical Support Supervisors/Managers are welcome to apply.

Job Types: Full-time, Permanent

Benefits:

• Health insurance

Life insurance

• Opportunities for promotion

Pay raise

• Promotion to permanent employee

Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Supplemental Pay:

• 13th month salary

Anniversary bonus

Application Question(s):

• What is your expected salary (required)

Are you okay to work onsite (required)

• How soon can you start (required)

Do you have experience working on a banking or financial system (required)

Education:

• Bachelor's (Required)

Experience:

• Technical support: 3 years (Required)

* Service Management: 3 years (Required)