QUALIFICATIONS- Bachelor's or College degree in Computer Science, Computer Engineering, Information Technology and/or related field.
Has at least one (1) year of experience in Help Desk tasks including but not limited to problem tracking, phone consulting, voicemail consulting among others- Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage
Exposure in dealing and talking with end customers
- Microsoft Azure based on the cloud
- Microsoft 365 that based on cloud various
- Excellent Communication Skills
- handling Network Installation and Configuration
- handling phone system, printer and fax machine
- Job Description
- Help Desk Task Proficiency
a. Knowledgeable in MS Office Applications;
b. Knowledgeable in PC Operating System (Windows 98/XP/2000/7);
c. Knowledgeable in Windows Server Operating System (Windows 2000/2003/Standard Edition);
d. Monitor assigned task(s) including the scheduled reports globally;
e. Able to provide courteous and quick response to customers asking help via phone, email, remote access, or onsite support;
f. Has the willingness to find answers to all questions addressed to them;
g. Ability to familiarize themselves with the research and information resources and knowledge bases at hand.
h. Ready to research questions using a variety of manuals and resources, and to work with other Help Desk Support Engineers and IT colleagues in answering any customer's question.
i. Shows eagerness to learn as one progresses in the field and as one is faced with new questions and situations.
- Teamwork
a. Ability to flexibly adjust to help other Help desk Support Engineers in case of inavailability or emergency cases to ensure continuity of providing service.
b. Exercise turnover of activities to the next team member on duty.
Job Type: Full-time
Benefits: - Health insurance
Schedule:
Evening shiftSupplemental pay types: Overtime pay
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Preferred)
Education:
Experience:
- Help Desk tasks: 1 year (Preferred)
Active directory: 1 year (Preferred)- Microsoft Azure based on the cloud: 1 year (Preferred)
Micoroft 365 that based on cloud various: 1 year (Preferred)
- Network troubleshooting: 1 year (Preferred)
handling phone system, printer and fax machine: 1 year (Preferred)
handling Network Installation and Configuration: 1 year (Preferred)
