Service Desk Engineer Developer

DUTIES AND RESPONSIBILITIES:

• Service Desk and Support

Provide direct first level to second level of support to the clients, customers and employees pertaining to all products solutions and services of ITG

• Escalation point for dev and customization related issues

Handle tickets and issues that will raised by the client and internal customers

• Attend to all requests coming via telephone, email, web or any other means

Assist end-users (clients, customer or employees alike) to diagnose and resolve incidents as well as dealing with application maintenance and request for change

• Problem determination and resolution at level 1 and 2

Receive and log incident reports and service requests

• Provide first to second level of support to end-users from contracted customer

Reports recurrence of incidents of the same nature

• Tracks follow-ups and service deliveries of logged requests

Performs configuration of supported devices and systems

• Performs service delivery of service requests

Configuration change control liaison

• Provide access management

Request status reporting and updates

• Client Management

Ensure customer satisfaction

• Responses to client request, inquiries

• Partner Management

Coordinates with principal partners and Technical Managers for L3 & L4 technical support and management of incidents

• Ability to interpret schematics in order to determine the best solution to incidents and request for change

• Administrative Duties

Maintains cleanliness, orderliness and safety within the working environment

• Abides by the company's policies and administrative procedures

• Other Support Duties

Participate and/or assist in company functions and programs

• Contribute to the improvement of the company's objectives

• JOB SPECIFICATIONS:

• Experience Required

Must have at least one (1) year experience; fresh graduates with above scholastic records maybe considered

• Must have experience in technical support and help desk system is an advantage

Must have good understanding of the business requirements

• Education Required

Bachelor Degree in Computer Science, Information Technology, or Engineering.

• Technical Knowledge and Skills

Technical aptitude and high degree of self-motivation to train and develop

• Basic skills in java and suite script

Willing to be trained with interpersonal skills

• Knowledge in Netsuite functional

Job Types: Full-time, Permanent

Pay: Up to Php30,

• 00 per month
  
  Benefits:
• Additional leave

Flexible schedule

• Health insurance

Life insurance

• Opportunities for promotion

Promotion to permanent employee
Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Performance bonus

• Yearly bonus

Experience:

* Developer: 1 year (Required)