Craving stability with a career path that lets you shine Look no further! We offer a secure and supportive environment where you can build a fulfilling career.
YOU DESERVE THE BEST - Enjoy these Perks!- Comprehensive day 1 HMO with 10K medical reimbursement
- Additional HMO coverage for your family + dental coverage
- Free annual Flu vaccine
- Continuous career development and certifications
- Travel & training opportunity oversea
- Regular awards and recognitions
- Comprehensive life insurance
- 24 Paid time offs (with Annual leave conversion)
- Annual appraisal based on merits
- Free daily meals (free breakfast on Mondays & free treats on Fridays)
- Regular engaging company events & promotes work life balance
- Accessible office sites -- CEBU CITY
- Employee referral programs
About the Role: As our
Service Desk Coordinator, you are responsible for handling service requests. Ensure service and support are provided to customers at agreed levels and that high customer satisfaction levels are maintained.
This is where youu0026rsquoll shine:- Act as the first point of contact to the customer for all types of service requests.
- Coordination of all support groups to ensure maximum utilization of billable resources.
- Schedule internal and field resources on the Ticketing CRM dispatch portal.
- Monitor resource schedules to ensure prompt time entry on service requests.
What youu0026rsquoll bring in:- Good Verbal and Written English communication skills
- Must have at least 2 years of Service Desk or Helpdesk experience
- Great Customer Service skills
- Ability to multi-task and adapt to changes quickly
- Technical awareness: ability to match resources to technical issues appropriately.
- Preferably with ConnectWise Experience
- ConnectWise Knowledge
- Cloud Radial Knowledge
- Amenable to work in night shift in CEBU CITY
Ready to find a place where your contributions are valued Join our team!
