Job Highlights Annual Leave/Sick Leave- Life insurance and many more.
Candidate must possess at least a Vocational Diploma / Short Course Certificate, Computer Science/Information Technology or equivalent.
At least 1 year(s) of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
Full-Time position(s) available.
Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
At least 1 year of working experience in the IT Service Desk/IT Helpdesk or related field is required for this position
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Hardware or equivalent.
Must be amenable to work in shifting schedules
Immediate Joiners are preferred
Must be okay going on site
Open, log, prioritize, assign, close tickets logged in the IT Service Desk
Query the User for all relevant information concerning the call made or issue reported by the user
Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Re-route misdirected Calls
Escalate tickets not resolvable by SD, in accordance with client's escalation procedures
Provide status updates on Tickets to users
Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to their satisfaction
Make recommendations for updates to the KB database
Installs, configures, and troubleshoots personal computer
Coordinates with Service desk staff in support of the end user hardware and software issues.
Installs and configures software components
Troubleshoots network printers
Coordinates with L2/L3 teams for resolution
PC troubleshooting - Remote support
Ticket translation for offshore escalation
L1 SD agent support in case of urgency
Able to interact and communicate with diverse groups with varying levels of technical knowledge
Able to make sound decisions and work with minimal supervision
Excellent interpersonal skills to foster cooperation among users, support teams and peers
Benefits includes:
1+3 free HMOs on Day 1
Annual Leave
Sick Leave
Life insurance and many more.
Laptop is provided
- Work Location is McKinley BGC
Job Type: Full-time
Schedule:
Shift system
Supplemental pay types:
Overtime pay
Ability to commute/relocate:
- Taguig City: Reliably commute or planning to relocate before starting work (Required)
Job Type: Full-time
Schedule:Supplemental pay types: Quarterly bonus
