Search by job, company or skills

Indra Philippines Inc

Service Desk Analyst

Quick Apply
  • 3 months ago
  • Over 50 applicants
Exp: 1-3 Years

IT Management,

Management Information Systems,

Information and Communications Technology (ICT),

Information Services

Job Description

Roles and Responsibilities:

  • Perform first-level support to assist end users at the onset of an issue or request
  • Serving as the first point of contact for end users seeking technical assistance over available contact channels
  • Provide initial investigation and diagnosis and promptly allocates unresolved issues as appropriate
  • Categorize and record reported queries and provide solutions
  • Logs incidents and service requests and maintains relevant records
  • Support problem identification
  • Update users on the status of reported cases and advise users on appropriate course of action
  • Monitor issues and requests from start to resolution
  • Escalate unresolved problems to a higher level of support
  • Provide essential online security advice and support to end users
  • Delivering customer service through multiple channels
  • Monitor and respond quickly and effectively to issues/requests received through Service Desk Contributes to creation of process documentation when needed
  • Submit daily, weekly and monthly reports as required

Qualifications:

  • Associates or Bachelor's degree in computer science, information systems, or similar course
  • Experience in an IT performance analysis and end-user support role
  • Exceptional analytical, diagnostic and problem-solving skills
  • Knowledge on computer programs and hardware
  • Customer-oriented and cool-tempered
  • Knowledge on any service desk software or ticketing tool
  • Excellent collaboration, communication, and interpersonal skills.
  • Excellent prioritization and time management skill

Diploma, Bachelors/ Degree

Skills Required

Login to check your skill match score

Login

Date Posted: 30/07/2024

Job ID: 86872013

Report Job

About Company

Indra in the Philippines

Indra in the Philippines is one of the leading IT services providers in the Philippines and in Southeast Asia. Indra has been operating in the Philippines since 1995, providing a wide range of services across across highly dynamic markets such as Energy and Industry, Telecommunications, Financial Services, and Public Administration.

Our parent company, Indra Sistemas, S.A. is headquartered in Madrid, Spain. It is one of the leading global technology and consulting companies and the technological partner for core business operations of its customers world-wide. The multinational is a world leader in providing proprietary solutions in the Transportation, Air Traffic and Defense markets. It is the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait.

The Philippine office of Indra serves as the Southeast Asian strategic center of the company. We currently manage more than 200 projects, with experience in successful projects in over 15 countries spanning four continents, including Southeast Asian neighbors such as Indonesia, Malaysia, Vietnam, Bangladesh, Thailand. Our business also extend to clients in Spain, the United Kingdom and the United States of America. As a leading IT multinational, our local presence in the Philippines serves as a key strength as it assures our clients that they receive the full range of support throughout the lifecycle of any project engagement.

We are comprised of more than 1,200 top-flight IT professionals who have mostly grown within the organization and come from the leading universities in the country. Our consultants have undergone rigorous screening and training programs in order to maintain our level of excellence in providing the utmost in customer service to our clients.

The Philippine office is also a global competency center for offshore development projects worldwide through the Indra Software Labs in Manila. Together with 20 other high-performance software development centers around the world, the Indra Software Labs is able to provide nearshore-offshore local development and constant R&D to provide innovative solutions and services to Indra’s clients.

User Avatar
0 Active Jobs
41 Followers
Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Service Desk Analyst I

RELXCompany Name Confidential

Service Desk Analyst L1

HCLTechCompany Name Confidential
Last Updated: 25-10-2024 00:15:06 PM