Service Desk Agent - Philippines

The job

At Manuchar we like to promote the Modern Workplace: fantastic meeting rooms with state-of-the-art equipment for the people.

Joining our affiliate in the Philippines as Service Agent, you represent the IT-department towards our employees by providing user support and troubleshooting IT issues and problems. Your primary objective is to enable users to maximize their productivity through efficient use of IT equipment or software applications. You do this both locally and remotely across dozens of Manuchar offices worldwide. You are part of the Asian support team. You can always relay on the HQ ServiceDesk team witch is divided into multiple levels of expertise, meaning that you might be distributing certain tickets to another colleague in another expert level.

This is a full time, regular position based out of our Philippines office.

Your main responsibilities will be:

• Supporting end users and act as an escalation point for other service agents around the world
• Maintaining the life cycle of end user devices and creating user accounts
• Handling incidents, requests and problems on client, server and network infrastructure & (inhouse developed) software
• Updating the worklog of the tickets
• Preparing and maintaining (end user) documentation
• Added asset tracking and management

Your profile

• You have a bachelor's or master's degree or are equal by experience.
• You have minimum 5 years of experience as Service Desk Agent; L3-expertise.
• You have a sound knowledge of:
  • Teams (including telephony), Sharepoint, Outlook/exchange, Word, Excel, OneDrive, etc
  • Windows 10 & 11 and Mac (in enterprises)
  • O365 (usage and admin)
  • Automatization via Autopilot and Intune
  • Managing accounts in active directory and Azure Active Directory
  • Ticket handling in servicedesk tooling
• You are familiar with:
• Windows servers (AD, DNS, DHCP,GPO,..), SQL, Azure,
• VMWare & Scripting
• Cisco, Palo Alto, Unify, Meraki,...
• You are communicative and able to build good internal and external relationships.
• You feel comfortable working in a fast-paced environment and are able to set priorities.
• You are hands-on, eager to learn and have a positive attitude.
• You are punctual and can work in a structured way.
• You do not have a 9-to-5 mentality.
• You are fluent in English, Spanish language is a plus.

A multinational of Belgian origin

Manuchar, headquartered in Antwerp, Belgium is a leading distributor of chemicals in emerging markets. We complement our Chemical Distribution business with International Trade Services in steel, polymers and several other raw materials.

At Manuchar We keep your production running. Anytime. Anywhere.

Manuchar offers you

• A job full of variety with long-term perspectives in an international environment
• Cooperation with motivated & skilled colleagues in an open company culture
• An attractive remuneration package including fringe benefits
• A nice workspace where you can fully develop your talents

Interested

If you want to take up the challenge and join an international fast-growing team of dynamic colleagues, please send your application letter and detailed CV to our CV Warehouse tool.

We do not collaborate & engage with external recruitment agencies for this vacancy. We appreciate your understanding.