About the role
Join the dynamic team at INFOSYS BPM LIMITED Philippine Branch as a Service Desk professional. This full-time position, based in Alabang Muntinlupa City Metro Manila, offers the opportunity to provide exceptional service desk or help desk support and service. As part of our talented team, you'll have the chance to win an iPhone16 and receive a 20K Sign on Bonus* (T&C Apply).
What you'll be doing
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users
- Answers simple to complex questions about installation, operation, configuration, customization and usage of assigned products
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Escalates complex problems to higher level within organization
What we're looking for
- Completed 1st year in college or graduate of any field
- Minimum of 18 Months BPO Experience with at least 1 year as a Service Desk
- Working knowledge on Software and Application issues
- Experience in troubleshooting computers and laptops
- Experience on Ticket Analysis and understanding issue trends
- Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in Alabang
iPhone16 Mechanics
- Candidate must walk in at Infosys Alabang recruitment office from October 28 through November 15 to qualify
- Must join Pioneer Service Desk account on or before November 18, 2024
- Source of Application must be JobStreet
- Winner will be determined via raffle draw
Other Terms and Conditions Apply
Php20K Sign on Bonus Mechanics
- Must start for Pioneer Service Desk Role
- Must join on or before November 18, 2024
- Source of Application must be Jobstreet
- Other Terms and Conditions Apply
Why Infosys BPM Philippines
- Quarterly Performance Bonus
- 24 Leaves annually
- Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
- Outstanding career development opportunities and fast track career progression
- Enjoy a fair work-life balance.
- Learning and Development Trainings
- We value Inclusion and Diversity
- Great Place to Work Certified
