Location: PH - Philippines - A5R0
Goodyear Talent Acquisition Representative: Kerr Bianca Mendez Beech
Sponsorship Available: No
Relocation Assistance Available: No
Primary Purpose of the Role:
As Service Delivery Specialist, you will lead and support the external L2 hosting team. You will be responsible for supporting the service for all Windows and Linux (Red Hat and Suse) over the regions: Americas, Europe and Middle East, Asia.
Job Responsibilities
You will act as L2 Team Lead: Provide leadership and assistance to the vendor managed service provider Level 2 team, offering guidance and expertise in Windows and Unix L2 work as needed.
Ypu will provide leadership and assistance to the vendor managed service provider Level 2 team, offering guidance and expertise in Windows and Unix L2 work as needed.
You will collaborate with internal GIS teams (Network, Hosting, Security, Tools)
You will follow up Incidents, service requests, change control management with Service Now
You will handle Root Cause Analysis for significant server related incidents
You will oversee the entire lifecycle of servers, including installation, configuration modifications, and decommissioning tasks
You will collaborate closely with other GIS and Cyber Security teams to ensure seamless integration and alignment of services
You will coordinate the creation and maintenance of Standard Operating ProceduresYou will be responsible for the following reporting:
Progress using CMDB, Flexera data and Risk Acceptance Reports.
OS remediation project progress
Follow up device count with CMDB data
Other operational reports as needed
Job Requirements
You have minimum 5 years of experience in server administration and support roles
You have proficiency in Windows and Unix server environments.
You have strong understanding of server hardware and configurations.
You have experience with change management processes, ITSM tools and CMDB tools.
You have demonstrated successful experience in developing efficient and effective solutions to hosting support problems.
You have relevant certifications (e.g., Microsoft Certified: Windows Server, Red Hat Certified Engineer. ITIL) preferred.
#LI-Hybrid
Goodyear is one of the world's largest tire companies. It employs about 64,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate.
