Discover your 100% YOU with MicroSourcing! Position: Service Delivery Specialist (Insurance)
Location: Cyberscape Beta Ortigas
Work setup & shift: Onsite | Morning Shift
Why join MicroSourcing
Youu0027ll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Service Delivery Specialist, you will: Process complex insurance tasks, implement new tasks and/or manage existing tasks without supervision, perform auditing and trouble-shooting to achieve compliance requirements, manage and conduct training, and be responsible for meeting quality, quantity, and time deadlines. Identify client needs, propose solutions and communicate with the client via email or con-call to build the client relationship. Analyze operation problems and tailor actions to optimize operation.
Processing
- Operate various client systems and perform complex tasks and activities without supervision. Follow ReSource Pro's Information Security policies/guidelines, as well as the client's security requirements, policies, and practices that are provided to ReSource Pro and information security requirements.
Operation Optimization
- Analyze operation problems, notify related parties and propose solutions.
- Develop procedures and ensure the implementation meets compliance requirements.
- Set up the task structure and new task information.
- Assist with output conversion.
Customer Experience
- Communicate with the client via email.
- Identify client needs and propose solutions.
- Assist with client management.
- Facilitate part of the con-call.
- Build a relationship with the client.
Auditing and Trouble-shooting
- Set up the audit plan, create the audit summary, identify the performance gap and propose solutions.
- Perform timely trouble-shooting.
- Ensure the unit/team meets the compliance requirements.
Training
- Set up a training plan, manage the training process and deliver the training.
- Coach the Jr. Trainer on the training.
Others
- Analyze the data, and generate and present the report.
- Assist with new client on-boarding.
- Independently on-board new tasks.
What You Need:
Non-negotiables
- Bachelor's Degree
- More than 2 years experience in Service Delivery or Client Service
Preferred skills/expertise
- Experience in the Insurance Industry/OPEX
- Email reading and writing skills
- Problem solving skills
- Data analysis skills
- Time management skills
- Planning and organizing skills
- Training skills
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
.Terms & conditions apply
