Service Delivery Manager

Responsibilities:

- Manages customer expectations and deliverables

- SLA

- Communications, Meetings, Minutes, and Reporting

- Up Selling

- Delivery of requirements such as PM and Service Reports needed for Billing purposes

- ITSM, Ticket Management, Escalation Single Point of Contact

- Customer Relation, as well as Stakeholders

- Review SLA and Deliverables upon acceptance to Warranty/Maintenance

- Manages Billability and Budget

Qualifications:

3-4 years Service Delivery Management Experience

ITIL Certified Preferred

CSM is a PLUS

Technical and Problem Solver

Excellent Communication both oral and written

Experience in Incident, Problem and Change Management

Process Oriented