Service Delivery Lead

We are looking for a Service Delivery Lead to join our Professional Services team! Be part of a pioneering team that will build and execute the company's professional services strategies to allow our solutions reach the intended market!

• Key Responsibilities:

• Client Relationship Management:
• Establish and maintain strong, trust-based relationships with assigned clients.

Understand clients business objectives and technology needs.

• Act as the main point of contact for client inquiries, concerns, and escalations.

Advocate for clients needs and expectations within the organization

• Take action on client feedback and insights to improve service quality.

• Technical Expertise:
• Provide assigned clients with technical guidance and recommendations on project / service matters .

Collaborate with our technical teams to ensure client requirements are met.

• Familiarize and train on the respective products and technologies used by clients or to be used in the contract / project.

• Service Delivery Management::
• Monitor day-to-day activities across multiple stakeholders to ensure that the intended services are being delivered and respective SLAs are being met

Coordinate and manage the delivery of IT projects, ensuring they align with client's expectations and goals for the service contract..

• Identify and address any issues or delays promptly.

• Account Growth:
• Identify opportunities for upselling or cross-selling additional services to clients.

Work with sales and business development teams to expand client relationships.

• Documentation:
• Maintain complete, accurate and up-to-date records of client interactions and details pertaining to the delivery of services

Prepare timely reports and documentation for clients and internal use.

• Qualifications:

Bachelor's degree in a relevant field (e.g., IT, Computer Science).

• Proven experience in managing the delivery of IT Services and/or Projects

At least 5 years project management experience in the implementation of a large-scale ERP system

• Strong understanding of IT solutions, infrastructure, and services.

Can communicate effectively with senior management, team members, and external partners .

• IT certifications (e.g., ITIL, PMP) are advantageous.

Ability to travel to client sites as needed.

If you are a passionate IT professional with a knack for building client relationships and ensuring successful service delivery, we invite you to join our team as a Service Delivery Lead at Beacon Solutions, Inc. Apply today to be a part of our mission to deliver excellence in IT solutions and services.

Job Types: Full-time, Permanent

Pay: Php50,000.00 - Php60,000.00 per month

Benefits:

• Company events

Health insurance

• Opportunities for promotion

Paid training

• Pay raise

Promotion to permanent employee
Schedule:

• 8 hour shift

Day shift

• Flextime

Monday to Friday
Supplemental pay types:

• 13th month salary

Bonus pay

• Commission pay

* Overtime pay