Discover your 100% YOU with MicroSourcing! Position: Service Delivery Analyst Location: Ortigas Work setup & shift: Onsite Why join MicroSourcing Youu0027ll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role: As a Service Delivery Analyst, you will: Process moderately complex insurance tasks, perform auditing and trouble-shooting, deliver training, and be responsible for meeting quality, quantity, and time deadlines. Communicate with the client via email. Report operation problems and propose solutions to achieve operation optimization.
Processing - 60% 1) Operate a variety of client systems and process moderately complex tasks and activities without supervision. Follow ReSource Pro's Information Security policies/guidelines, as well as the client's security requirements, policies, and practices that are provided to ReSource Pro and information security requirements.
Operation Optimization - 10% 1) Report operation problems and propose solutions. 2) Optimize established procedures. 3) Assist with output conversion.
Customer Experience - 10% 1) Communicate with the client via email with minimal supervision. 2) Respond to the client promptly and report issues to the supervisor in a timely manner.
Auditing and Trouble-shooting - 10% 1) Implement the audit plan, run the audit report and identify the performance gap. 2) Perform timely trouble-shooting.
Training - 5% 1) Set up individual training plan and deliver training.
Others - 5% 1) Generate and analyze the data and report. 2) Assist with new task on-boarding.
What You Need: Non-negotiables- Typing skills
- Client System Operation skills
- MS Office skills
- Email reading and writing skills
- Problem solving skills
- Training skills
About MicroSourcingWith over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our companyu0027s strength lies in our peopleu0027s diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - itu0027s our commitment. Our way of life. Here, we donu0027t just accept your unique authentic self - we celebrate it, valuing every individualu0027s contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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