Essential Duties
To coordinate the scheduling and successful com pletion of all Tasks within Direct Service ensuring adherence to customer specific requirements, including, but not limited to, Service Level Agreements.
- Ensure prompt action is taken to address escalations.
- Provide customers with revised ETA, as required.
- Identify issues and provide solutions/strategies when customer SLAs cannot be met.
- Take initiative to pro-actively prevent customer dissatisfaction.
Qualifications And Experience
- Bachelor's Degree Holder of any course
- At least 2 years related working experience in Customer Service role with exposure preferred but not required.
- Computer literacy
- Excellent verbal and written communication skills
