About The Client
We were founded in 2006 and was listed on GEM of The Stock Exchange of Hong Kong Limited in December 2016. We provide enterprise application software and energy management system to a strong and diversified customer and end-user base across Singapore, Malaysia, Taiwan, China, Qatar, UAE and other Asian countries. We are headquartered in Singapore with an office in India (Pune).
Job Description
- Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally
- To provide first level/second level application support to our client (covering logging of issue, replying to clients, investigation of issues)
- Identify and analyze root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively and ensure resolution is achieved within the service level agreement (SLA)
- Be empathetic to customers issues and seek to resolve them in a timely manner
- Meticulous and organized in documenting customers questions and concerns, maintaining a database of feedback and queries from customers
- Able to work independently in a fast-paced environment with minimum supervision
- Sensitivity toward details and deadlines
- Analytical and process-oriented
- Ability to work as part of a team
- Diplomatic and able to carry oneself professionally
Essential Skills And Experience
- Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent
- Minimum two years experience as a functional consultant/helpdesk support or related role in the technology industry
- Strong interpersonal skills with service oriented and empathetic mindset
- Responsible with good time management and organization skills to follow through customers issues
- Good command of English
Remote - Shifting/Night shift
Full Time
Device will be provided
Up to 30,000/month
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