Why Join Us
As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
We are seeking a Service Account Manager (SAM) to join our team. As a SAM, you will be primarily responsible for monitoring technical support needs and for tracking every open service request, ensure that required resources, both at Check Point and within the customer's organization, are aligned appropriately to resolve issues quickly and completely.
Check Point Software Technologies has been recognized by Forbes as one of the World's Best Places to Work four years in a row (2020-2023), ranking among the top 50 companies across the globe in the IT category and in 2024 we are recognized as one of World's Best Companies by Statista and TIME. Check Point has also been named to Forbes list of World's Top Female-Friendly Companies.
If you want to make the world a safer place and join an award-winning company culture you belong with us.
Key Responsibilities
- Continually monitor technical support needs
- Track every open service request and makes sure that needed resources, both at Check Point and within the customer's organization, are aligned appropriately to resolve issues quickly and completely
- Expedite problem resolution, and increase the overall productivity of the customer's staff and business
- Provide a Centralised Service Management function
- Objective to continuously improve the customer security posture
- Provide personalised support to improve operational productivity
- Coordinate Root Cause Analysis (RCA) for critical incidents
- Weekly Service Reviews
- Quarterly Business Reviews
- Tailored Release Management recommendations
- Environment best practice reviews
- Focused alignment of PS, ATAM and Diamond Services
- Provide recommendations based upon Check Point Smart Optimise Services
- Coordinate technical training requirements both security engineering and operational
- Coordinate Check Point Pro Support trial
- Employees/Customers located in various departments and offices in AUS, US & IL. This position is to be based in the PH, remote based.
Qualifications
- Around 8 years of total relevant experience in Project Management or service delivery with at least a basic technical networking and cyber security security, with client facing experience.
- At least 3 years of experience as technical support, TAM or Associated Professional Services is advantage
- Demonstrated ability to prioritize work within a demanding environment, consistently delivering results
- Demonstrated ability to identify key customer stakeholders, engage and build relationships without direct supervision
- Ability to influence teams across the organization to achieve desired customer outcomes
- Excellent written and verbal communication skills; the ability to clearly articulate technical issues to both technical and non-technical audiences and to explain the impact in business terms
